Participant Directed Plan Services Manager

T Bank, N.A. has partnered with SmartHR in their search for a Participant Directed Plan Services Manager. T Bank is a national bank and trust that is part of Tectonic Financial, a Texas-based financial services group. T Bank prides themselves in fostering a collaborative environment where employees can contribute to delivering exceptional value, driving client success, and advancing their mission to redefine banking. 

Overview of Position

The Participant Directed Plan Services Manager is responsible for overseeing the day-to-day operations and management of the 401(k) Recordkeeping team. This role involves ensuring the accuracy and efficiency of all 401(k) account transactions, maintaining compliance with regulatory requirements, and providing exceptional service to plan participants and sponsors. The manager will collaborate with the Bank’s Trust department and outside financial planning professionals to ensure seamless plan administration, while also working with the Bank’s executive management team to provide cohesive client service across our platform.

This role will require an in-office presence within our Dallas, Texas office. Upon the completion of training, the role may offer some remote flexibility on a limited basis.

Responsibilities

• Supervise, mentor, and develop a team of 401(k) recordkeeping specialists
• Oversee daily processing of employee deferral and employer contributions, distributions, loans, rollovers, and other plan transactions
• Implement and update policies and procedures to enhance compliance and operational efficiency
• Conduct regular reviews to ensure all recordkeeping transactions are processed accurately and timely, in compliance with ERISA, DOL, IRS, and other applicable regulations
• Conduct regular reviews to ensure all recordkeeping transactions are processed accurately and timely, in compliance with ERISA, DOL, IRS, and other applicable regulations
• Lead or participate in projects aimed at improving the efficiency and accuracy of recordkeeping operations
• Monitor daily workflow and manage resources to meet service level agreements and collaborate with the client services team to resolve issues and improve client satisfaction
• Conduct regular team meetings and one-on-one sessions to monitor performance and provide feedback
• Conduct regular team meetings and one-on-one sessions to monitor performance and provide feedback
• Set performance goals and objectives for the team, ensuring alignment with company standards and client expectations
• Serve as a point of escalation for complex or high-priority client and participant inquiries
• Provide training and support to plan sponsors on recordkeeping processes and systems
• Identify opportunities for process improvements and system enhancements
• Stay informed about industry trends and best practices to drive continuous improvement
• Prepare and analyze reports on recordkeeping activities, performance metrics, and compliance status.
• Provide regular updates to senior management on operational performance and key issues.
• Utilize data analytics to identify trends and make data-driven decisions.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Requirements

• Bachelor’s degree in finance, business administration, or a related field. Advanced degree or relevant certifications (e.g., QKA, QPA, CPC) preferred
• At least 5-7 years of experience in 401(k) recordkeeping, or a combination of recordkeeping and trustee directed plan serving or plan administration, with a minimum of 3 years in a supervisory or managerial role
• Strong understanding of 401(k) plan rules, regulations, and industry standards
• Excellent leadership and team management skills
• Proficiency in recordkeeping systems and software
• Exceptional analytical and problem-solving abilities
• Strong communication and interpersonal skills
• Detail-oriented with a commitment to accuracy and compliance