What are the responsibilities and job description for the Business System Analyst position at SmartHire Inc.?
Position Overview:
A Healthy and Organic Food, Ingredients, Beverage and Flavors manufacturer is searching for an experienced and innovative Business Systems Analyst.
The Business Systems Analyst (BSA) plays a critical role in managing and optimizing the company’s business applications—particularly ERP, CRM, inventory, and quality systems—across all departments. This person acts as the internal owner of business systems, working closely with cross-functional leaders and managing relationships with external IT and software vendors. The BSA ensures systems are aligned with operational, financial, and strategic goals, despite the absence of an internal IT department. The Business Systems Analyst (BSA) will bridge the gap between raw data and business decision-making, including data modeling, dashboard design, and user collaboration.
Key Responsibilities:
System Ownership & Optimization
o Serve as the internal expert on ERP, CRM, and other core business systems.
o Document and optimize business processes across departments (Finance, Supply Chain, Sales, Quality).
o Manage system configurations, roles/permissions, dashboards, and reporting needs.
o Manage enterprise data visualization tools (e.g., Microsoft Power BI, Tableau, etc).
Cross-Functional Support
o Translate business needs into functional requirements for ERP and related systems.
o Support Finance with reporting, BOM costing, inventory reconciliations, and master data management.
o Work with Sales and Customer Service on CRM workflows and customer integration (EDI/portal).
Vendor & Project Management
o Act as point-of-contact with external IT service providers and consultants. o Lead small-to-mid-size system improvement or integration projects. o Coordinate upgrades, testing, and troubleshooting in partnership with vendors.
Reporting & Analytics
o Reporting & Analytics o Build and maintain operational and financial dashboards (e.g., in Excel, Power BI, or ERP reporting tools).
o Establish and uphold standards for data model documentation, dashboard layout, and performance. o Analyze system data to identify inefficiencies or improvement opportunities.
Governance & Data Integrity
o Maintain data accuracy and completeness across platforms.
o Ensure adherence to data security, change control, and audit protocols
Qualifications and Experience:
• 3–5 years of experience in business systems analysis or similar role
• 3 years of combined experience in data modeling, Power BI development, or related analytics roles.
• Experience with ERP systems (NetSuite, Sage X3, or similar)
• Strong understanding of business processes in manufacturing or food/CPG industries
• Demonstrated ability to manage external IT vendors or MSPs
• Strong Excel skills and familiarity with data/reporting tools
• Power BI or similar dashboard/reporting experience
• Familiarity with flavors or ingredients industry (batch production, BOMs, quality control)
• Experience with CRM tools (e.g., Salesforce, HubSpot), EDI, or PLM systems
• Project management or Six Sigma experience a plus
Disclaimer:
This job description provides only a summary of the typical functions associated with this role and is not intended to represent an exhaustive or comprehensive list of all responsibilities, tasks, or duties. The actual responsibilities, tasks, and duties assigned may differ from those outlined, and additional duties may be assigned. Duties, responsibilities, and activities may change at any time, with or without notice. SmartHire is not legally responsible for any changes to the jobholder’s responsibilities or activities implemented by our clients that differ from those described herein.
SmartHire is posting this position on behalf of our client, and the salary range provided is determined by the client. Actual compensation offered will depend on various factors determined by the hiring company, including candidate qualifications, experience, skills, geographic location, and internal equity considerations. SmartHire is not legally responsible for any changes in salary, benefits, or bonuses made by our clients
Salary : $80,000 - $105,000
