What are the responsibilities and job description for the Desktop Support – Windows 11 Deployment Project position at SMARTFOX?
Job Title : Desktop Support– Windows 11 Deployment Project
Project: Windows 11 Deployment
Location: Onsite – 2540 East St, Concord, CA 94520 (CA421)
Schedule: 8 hours/day
Pay Rate: $22/hr on W2
Position Summary
We are adding 4 additional onsite resources to support the Windows 11 Deployment Project. The Technology Support Specialist will provide onsite IT support in hospital and clinic environments, handling Windows 11 deployments, hardware lifecycle management, incident resolution, and end-user support.
Key Responsibilities
- Deploy and support Windows 11 devices.
- Install, configure, troubleshoot, and maintain hardware and software.
- Provide Tier I & Tier II technical support.
- Handle incident resolution and service requests.
- Perform hardware refreshes and asset management.
- Maintain accurate ticket and asset documentation.
- Collaborate with Tier II/III teams to resolve complex issues.
- Ensure SLA compliance and deliver excellent customer service.
Required Skills
- Experience with Windows 11 deployment and desktop support.
- Strong troubleshooting and hardware support skills.
- Experience with ticketing and asset management tools.
- Excellent communication and customer service skills.
- Ability to work independently in an onsite healthcare environment.
Salary : $22