What are the responsibilities and job description for the Tier II Field Service Hardware Technician (Break/Fix Contractor) position at SMARTECH and Associates, LP?
Position Summary:
We are seeking an experienced Tier II Field Service Hardware Technician to provide onsite break/fix support for commercial customers throughout an assigned territory. This is a contractor position requiring daily travel to customer locations to diagnose, repair, and replace computer hardware and peripheral equipment.
The ideal candidate is self-motivated, dependable, and capable of independently managing service calls while delivering excellent customer service.
Responsibilities:
- Respond to dispatched service calls within established service level agreements (SLAs).
- Diagnose and repair desktops, laptops, workstations, servers, and peripheral devices onsite.
- Replace hardware components including hard drives, SSDs, memory, motherboards, power supplies, keyboards, displays, batteries, and cooling components.
- Troubleshoot Windows hardware and operating system issues.
- Configure BIOS settings, firmware updates, and hardware drivers as needed.
- Support printers, scanners, barcode scanners, POS systems, payment terminals, and network-connected devices.
- Perform equipment installations, de-installations, upgrades, and asset swaps.
- Document all work performed, parts used, and customer signatures through a mobile dispatch application.
- Maintain accurate inventory of service parts and return defective components according to company procedures.
- Communicate professionally with dispatch, project managers, and customers throughout the service process.
- Maintain a safe and organized work environment while representing the company professionally.
Required Qualifications:
- Minimum 3 years of field break/fix computer hardware experience.
- Strong troubleshooting skills for desktops, laptops, printers, and peripherals.
- Experience supporting Dell, HP, Lenovo, and other enterprise hardware.
- Working knowledge of Windows 10 and Windows 11.
- Basic networking knowledge including TCP/IP, DHCP, DNS, and Wi-Fi connectivity.
- Ability to read service documentation and follow manufacturer repair procedures.
- Excellent customer service and communication skills.
- Reliable transportation suitable for daily travel throughout the assigned territory.
- Valid driver's license with an acceptable driving record.
- Ability to lift up to 50 pounds and work under desks, in server rooms, and on ladders when necessary.
Preferred Qualifications:
- CompTIA A Certification
- CompTIA Network
- OEM certifications (Dell, HP, Lenovo, Lexmark, etc.)
- Experience servicing retail, healthcare, financial, and industrial environments.
- Experience with POS systems, self-service kiosks, and payment devices.
- Familiarity with mobile ticketing and dispatch applications.
Contractor Requirements:
- Must maintain general liability insurance if required.
- Must provide reliable transportation.
- Must own basic computer repair tools.
- Smartphone required for dispatching and service documentation.
- Ability to pass background checks and drug screening if required by customer sites.
Travel:
- Daily local and regional travel within the assigned territory.
- Occasional overnight travel may be required for project work.
- Mileage reimbursement available in accordance with company policy.
Compensation:
- Competitive per-call or hourly contractor rates.
- Mileage reimbursement.
- Paid training for qualified technicians.
- Opportunities for project work and after-hours service calls.
- Consistent dispatch volume based on territory needs.
- Experience meeting 4-hour or next-business-day SLAs.
- Ability to manage 4-8 service calls per day, depending on territory.
- Familiarity with dispatch platforms such as ServiceNow, Field Nation, WorkMarket, or proprietary dispatch systems.
- Availability for rotating on-call or weekend coverage, if applicable.
- Experience with warranty repairs for OEMs such as Dell, HP, Lenovo, Lexmark, Epson, and Zebra.
About SMARTECH and Associates, LP:
SMARTECH has been in business since 1993 and is a leader in delivering nationwide technology services and solutions to some of the country’s largest clients. We meet the needs of our customers by providing a flexible and skilled workforce. We bring an ability to complete projects and maintain budgetary control over variable costs. In addition to the United States corporate office, SMARTECH works with leading Fortune 500 companies and SMEs throughout the Asia-Pacific region and North America specializing in innovative technology systems and infrastructures.When you partner with SMARTECH, you talk to real people that want you to succeed! We are a national leader in technology services and resolutions. A fast growing international company!
Salary : $46,585 - $69,608