What are the responsibilities and job description for the Customer Service Rep and Office / Operations Assistant position at Smartco group inc?
About Bonavita
Bonavita is a leader in specialty coffee equipment, known for producing high-quality brewers and kettles for coffee enthusiasts worldwide. We focus on precision, reliability, and thoughtful design—and we expect the same level of care in how we support our customers and operations.
Position Overview
We’re hiring a Customer Service & Office Assistant for a temporary 2-month contract to support increased customer service and operational needs. This role is hands-on and fast-paced. If you’re organized, responsive, and comfortable juggling multiple tasks, you’ll do well here. If you need constant supervision, you won’t.
Spanish and English fluency is a strong plus.
Key Responsibilities Customer Service
- Respond to customer inquiries via email, phone, and chat with clarity and professionalism
- Handle order questions, returns, and product-related issues
- Process warranty claims and troubleshoot common customer problems
- Maintain accurate records of customer interactions
- Monitor customer feedback and escalate issues when appropriate
- Support Spanish- and English-speaking customers as needed
Office & Operations Support
- Assist with order processing, invoicing, and shipment tracking
- Coordinate with fulfillment and logistics teams to resolve issues quickly
- Support scheduling, correspondence, and general administrative tasks
- Maintain organized digital and physical records
- Assist with office supply and inventory management
Qualifications
- Prior experience in customer service, office administration, or similar roles preferred
- Strong written and verbal communication skills
- Highly organized with the ability to multitask under time pressure
- Comfortable using Microsoft Office, Google Workspace, and customer service platforms (Zendesk, Gorgias, or similar)
- Proactive, detail-oriented, and solution-focused
- Spanish and English fluency is a plus
- Interest in coffee or coffee equipment is a bonus, not a requirement
Contract Details
- Duration: 2 months (temporary position)
- Schedule: Full-time
Why This Role
This is a short-term role with real responsibility. You’ll be trusted to contribute immediately and keep things moving. If you perform well, it strengthens your resume—and ours.
If you’re dependable, efficient, and customer-focused, apply. If you’re looking for a casual filler job with minimal accountability, this isn’t it.
Job Type: Temporary
Pay: $19.00 per hour
Benefits:
- Employee discount
- Flexible schedule
People with a criminal record are encouraged to apply
Application Question(s):
- Which customer service or ticketing platforms have you used (e.g., Zendesk, Gorgias, Freshdesk)? Describe your level of experience with each.
- This is a temporary position lasting approximately 2 months. Can you commit to the full duration without planned time off? If not, explain.
When are you available to start?
- Briefly describe your most recent customer service role and the types of customer issues you handled regularly.
- The hourly pay for this temporary role is $19. Are you comfortable moving forward at this rate for the full duration of the contract? (W2 Employee)
Language:
- Spanish (Preferred)
Ability to Commute:
- Orange, CA 92868 (Required)
Work Location: In person
Salary : $19