What are the responsibilities and job description for the Renewal Advisor position at smartbear?
At SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award-winning and industry-favorite tools—TestComplete, Swagger, Cucumber, ReadyAPI, and Zephyr—are trusted by over 16 million developers, testers, and software engineers at 32,000 organizations, including world-renowned innovators like Adobe, JetBlue, FedEx, and Microsoft.
Renewal Advisor
The Renewal Advisor is responsible for owning and executing customer renewal strategies for a portfolio of mid-to-large accounts. This role focuses on driving high renewal rates, minimizing churn, and strengthening long-term customer relationships through value-driven conversations, proactive planning, and cross-functional collaboration.
About the role
As a Renewal Advisor you will:
- Own end-to-end renewal management for a portfolio of customers, serving as the primary point of contact for all renewal-related matters
- Drive successful renewals through value-based discussions, pricing negotiations, and contract management
- Proactively identify renewal risks, mitigate churn, and develop account-level renewal strategies
- Partner closely with Sales, Customer Success, Support, Finance, and Legal to ensure timely, accurate, and customer-aligned renewals
- Lead renewal calls, business reviews, and executive-level discussions, articulating product value, usage insights, and ROI
- Analyse customer data, usage trends, and forecasts to inform renewal strategy and improve outcomes
- Maintain accurate renewal forecasting and pipeline visibility
We are looking for you if you have:
- 5 years in customer-facing roles, with at least 3 years in quota carrying Renewals or Account Management roles
- Proven success driving renewal rates, reducing churn, and growing recurring revenue
- Experience managing complex renewal cycles, including pricing and contract negotiations for mid-to-large accounts
- Strong communication, analytical, and relationship-building skills
- Bachelor’s degree or equivalent practical experience; familiarity with SaaS commercial models and licensing preferred
- Experienced in forecasting and pipeline management
Why you should join the SmartBear crew:
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work, collaborate, and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off.
- We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically – the whole person.
- We celebrate our differences in experiences, viewpoints, and identities because we know it leads to better outcomes.
Did you know?
- Our main goal at SmartBear is to make our technology-driven world a better place.
- SmartBear is committed to ethical corporate practices and social responsibility, promoting good in all the communities we serve.
- SmartBear is headquartered in Somerville, MA with offices across the world including Galway Ireland, Bath, UK, Wroclaw, Poland and Bangalore, India.
- We’ve won major industry(product and company) awards including B2B Innovators Award, Content Marketing Association, IntellyX Digital Innovator and BuiltIn Best Places to Work.
SmartBear is committed to creating an inclusive workplace for employees where all individuals are treated with respect and dignity. We are an equal opportunity employer and make employment decisions based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, religion, sex, national origin, age, gender, disability, veteran status, sexual orientation, or any other protected status under applicable laws. We are dedicated to fostering a workplace that reflects a diversity of thought and experience as well as our values of being smart, open, driven, accountable, and curious.