What are the responsibilities and job description for the CRM Business Analyst position at SMART TECH SKILLS LLC?
Requirements5 or more years of experience in Salesforce business systems analysis.Proficiency in Salesforce Sales Cloud and Service Cloud platforms.Experience in drafting technical user stories and acceptance criteria within Agile frameworks.Experience with As-Is and To-Be business process mapping and functional gap analysis.Experience in data mapping, Data Loader operations, and User Acceptance Testing coordination.Experience with CRM business process optimization and Salesforce object modeling.Excellent verbal and written communication skills. ResponsibilitiesFacilitate stakeholder workshops to define functional requirements for Salesforce enhancements.Produce detailed business requirement documents and technical process flow diagrams.Translate business needs into technical specifications for standard and custom object development.Develop comprehensive test cases and coordinate UAT defect tracking for system releases.Perform data mapping and support complex data migration planning for CRM optimization.Manage backlog grooming and prioritization to align business goals with technical delivery.Create technical training materials and job aids to drive enterprise Salesforce adoption. Company DescriptionEstablished in 2004, Smart Tech Skills is a leading technology and professional services organization focusing on cutting-edge technologies. The company, headquartered in Marlborough, MA, effectively meets clients’ technology needs nationwide, simplifying the management of advanced technology.
Salary : $50 - $56