What are the responsibilities and job description for the General Manager - Convenience Store position at Smart Stop Cafe' and Convenience Stores?
Overview
We are seeking an energetic and dynamic General Manager to lead the operations of a busy convenience store. This pivotal role requires a proactive leader who thrives in a fast-paced retail environment, drives sales growth, and ensures exceptional customer service. As the face of the store, you will oversee daily operations, manage staff, optimize inventory, and uphold high standards of safety and cleanliness. Your leadership will inspire your team to deliver a seamless shopping experience while achieving business objectives. This full-time position offers an exciting opportunity for a motivated individual eager to make a positive impact in retail management.
Duties
- Lead and supervise all store operations, including sales, customer service, inventory control, and cash handling to ensure smooth daily functioning
- Recruit, interview, train, and develop team members to foster a motivated and skilled retail sales team
- Manage employee scheduling, payroll processing, and performance evaluations to maintain optimal staffing levels
- Oversee purchasing, pricing strategies, merchandising, and stock replenishment to maximize sales and profitability
- Implement effective inventory management practices using POS (Point of Sale) systems and inventory control tools
- Ensure compliance with safety protocols, store policies, and legal regulations at all times
- Maintain excellent customer service standards through active supervision and coaching of staff on phone etiquette, communication skills, and product knowledge
- Monitor sales performance metrics regularly; analyze data to identify opportunities for growth and improvement
- Conduct regular store audits including cash reconciliation, bookkeeping tasks, and safety inspections
- Lead shift management efforts by coordinating tasks among team members during peak hours or staff shortages
Experience
- Proven management experience in retail or convenience store environments with supervisory responsibilities
- Demonstrated success in recruiting, training, and developing retail staff with strong leadership skills
- Extensive knowledge of POS systems, inventory management software, and retail math principles
- Strong negotiation skills for purchasing negotiations and vendor relations
- Experience in managing budgets, pricing strategies, and sales targets within a retail setting
- Excellent communication skills; bilingual or multilingual abilities are a plus for serving diverse customer bases
- Familiarity with cashiering procedures, cash handling protocols, and basic bookkeeping practices
- Ability to perform under pressure with effective time management skills; adept at supervising teams across shifts
Join us as we strive to deliver outstanding service while fostering a vibrant team environment. Your leadership will be instrumental in creating a welcoming atmosphere where customers feel valued and employees are empowered to succeed. If you’re passionate about retail management with a focus on operational excellence and team development — we want to hear from you!
You can go to Smartstopus.com/careers to start the process!
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- Employee discount
- Paid time off
People with a criminal record are encouraged to apply
Experience:
- convenience store management : 3 years (Preferred)
Work Location: In person
Salary : $45,000 - $55,000