Sales Program Advisor Internal Sales

Summary

The Sales Program Advisor, Internal Sales is responsible for handling the Care Center’s inbound calls, selling Smart Start’s products, and making outbound calls ranging from routine requests to complex situations requiring resourcefulness, professionalism, and efficient resolution simultaneously. Tasked with providing stellar internal and external client service, and will uphold Smart Start’s credible reputation in the alcohol monitoring community.

Responsibilities

• Sell products, programs, and services to callers using a Consultative Sales approach.
• Provide product and service information to callers and clients.
• Answer incoming calls and respond appropriately.
• Identify, research, and resolve client’s complaints using applicable resources appropriately.
• Partner internally and externally with a positive and collaborative attitude and professional communication.
• Identify and escalate issues appropriately.
• Route calls to appropriate resources.
• Conduct follow up client calls when necessary.
• Upsell products, programs, and services to existing clients.
• Manage correspondence efficiently, responding to inquiries accurately, and tracking issues accordingly.
• Gather data from multiple technology systems.
• Handle documents utilizing various office equipment.
• Adhere to company policies, procedures, and expectations of confidentiality.
• Provide general Care Center support as needed.
• Perform other duties as assigned.

Minimum requirements

• High school diploma or equivalent
• 6 months relevant experience
• Computer skills including Microsoft Office suite: Word, Excel, and Power Point
• Professional verbal, non-verbal, and written communication skills
• Strong attention to detail and sense of urgency for successful multitasking
• Courteous yet courageous interpersonal skills
• Adaptability and resourceful thinking for potentially challenging or high stress situations
• Self and audience awareness

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.