Field Service Technician – Austin, TX

Smart Office Automation (SOA) is growing in the Austin market, and we’re looking for an experienced Field Service Technician to join our team. This role is ideal for a technician who takes pride in quality work, customer service, and accountability.

What You’ll Be Working On

• Service, maintenance, and repair of office equipment, including:
• Sharp (preferred)
• Kyocera
• Canon
• Ricoh
• Konica Minolta
• Diagnosing mechanical, electrical, and software issues
• Installing and configuring new equipment
• Managing service calls efficiently and professionally
• Maintaining accurate service documentation and system updates

What We’re Looking For

• Prior field service technician experience required
• Hands-on experience with at least one major copier/MFP brand
• Strong troubleshooting and problem-solving skills
• Professional, customer-first mindset
• Ability to manage time, routes, and service calls independently
• Comfortable using service software, remote diagnostics, and mobile tools
• Valid Texas driver’s license and clean driving record
  
  

Nice to Have (Not Required)

• Sharp certification or prior Sharp dealer experience
• Network printing and basic IT troubleshooting experience
• Experience with Printanista, remote tech tools, or similar platforms
  
  

What We Offer

• Competitive pay based on experience
• Company vehicle (or mileage reimbursement depending on role)
• Paid training and certification opportunities
• Growth opportunities within a fast-scaling organization
• Strong leadership support and clear expectations
• Stable, long-term career path — not a short-term gig
  
  

Our Standard

We run a high-accountability, high-support environment. We value technicians who:

• Show up on time
• Take ownership of their work
• Communicate clearly
• Care about doing the job right the first time
  
  

Salary Description 40,000-50,000