What are the responsibilities and job description for the Medical Receptionist position at Smart Loss Medical, PLLC?
Join our dynamic healthcare team as a Medical Receptionist / Prior Authorization Coordinator, where your organized, proactive, and patient-focused approach will play a vital role in delivering exceptional care. As the first point of contact for patients and referring providers, you will manage front desk operations, coordinate appointments, verify insurance benefits, and facilitate prior authorizations for medications, diagnostic testing, and specialty treatments. Your attention to detail and strong communication skills will help ensure a seamless patient experience while supporting efficient clinic operations.
This position offers an exciting opportunity to develop expertise in medical administration, insurance coordination, and patient care support within a growing sleep medicine and obesity medicine practice.
Duties
Greet patients and visitors warmly, ensuring a positive and professional first impression
Schedule and manage patient appointments using Charm EHR
Answer and direct incoming calls while providing excellent customer service
Verify insurance eligibility, benefits, and referral requirements prior to appointments
Obtain and track prior authorizations for medications, diagnostic testing, and medical services, including communication with insurance companies, pharmacies, providers, and patients
Submit required clinical documentation and appeals to support insurance authorization requests
Monitor authorization status and follow up on pending requests to minimize treatment delays
Collect copayments and outstanding patient balances
Maintain accurate patient demographic and insurance information in the electronic medical record
Process incoming referrals, medical records, and correspondence
Assist with patient portal messages and general administrative tasks
Maintain patient confidentiality and ensure compliance with HIPAA regulations
Review documentation for completeness and accuracy to support billing and reimbursement processes
Collaborate with providers and clinical staff to ensure efficient patient flow and continuity of care
Qualifications
Previous experience in a medical office, physician practice, or healthcare setting preferred
Prior experience with insurance verification and prior authorization processing strongly preferred
Familiarity with electronic medical records (Charm EHR experience is a plus)
Strong computer skills, including Microsoft Office and data entry proficiency
Excellent verbal and written communication skills
Strong organizational skills with the ability to manage multiple priorities and deadlines
Ability to work independently while maintaining attention to detail
Professional demeanor and commitment to exceptional patient service
Knowledge of HIPAA and medical office procedures preferred
Compensation
Competitive hourly pay based on experience. Opportunities for growth and increased responsibility
Supportive team environment within a growing specialty practice
Job Type: Part-time
Pay: $17.00 - $21.00 per hour
Expected hours: 8 – 16 per week
Work Location: In person
Salary : $17 - $21