What are the responsibilities and job description for the Key Account Manager position at Smart Labor Management?
Company Description
Smart Labor Management (SLM) is revolutionizing how construction companies efficiently manage their temporary workforce. By combining a purpose-built labor management platform with expert workforce coordination, SLM empowers contractors with enhanced visibility, compliance control, and optimized labor deployment across job sites. Serving industries such as electrical, mechanical, renewable energy, and data centers, SLM delivers tailored solutions focused on real-time tracking, credential monitoring, labor matching, and data-driven insights. By enhancing, rather than replacing staffing agency relationships, SLM helps contractors improve labor quality, streamline operations, and minimize project risks. Our mission is to turn temporary labor into a strategic asset for the construction industry.
Role Description
As a Key Account Manager, you will oversee strategic accounts, ensuring high-quality service delivery and fostering strong client relationships. Your responsibilities will include managing customer queries, identifying growth opportunities, and providing insights to improve client satisfaction. By collaborating with internal teams, you will ensure successful project execution while driving customer retention and business growth. This is a full-time hybrid role located in Charlotte, NC or Nashville, TN
Qualifications
- Strong experience in Account Management and working directly with key accounts
- Excellent Customer Service skills to build and nurture long-term client relationships
- Proven ability to manage and grow key accounts in competitive industries
- Exceptional communication and teamwork skills
- Experience in construction, labor management, or related industries is advantageous