What are the responsibilities and job description for the IT Support Specialist II-Production Support || Reston, VA & Plano, TX || Fulltime position at Smart IT Frame?
Role: IT Support Specialist II-Production SupportLocation- Reston, VA & Plano, TX (Hybrid)Duration: Long Term Job Description:The client is seeking an IT Support Specialist II to provide support for complex applications by creating and developing software solutions to application errors reported. The IT Support Specialist provides end-user support, which may include providing systems administration assistance, coordinating stakeholder discussions, updating user documentation, or conducting training. Job Responsibilities: Provision access to users. Address security issues such as ID and Password. Log interactions and escalate as needed. Follow up on escalated issues. Direct customers to guides and training resources. Update training materials. Perform emergency setup and configuration for customers. Provide training to customers in routine program operation. Monitor the system for errors, bug, and potential performance enhancements. Analyze and resolve technical problems raised by external customers via phone, web chat, email, and fax. Education/Experience: Bachelor’s degree in computer programming or equivalent training required.2-4 years’ experience required. Verbal and written communication skills, problem solving skills, customer service, and interpersonal skills. Basic ability to work independently and manage one’s time. - Assist internal customers in resolving access issues, run L1 processes, access bulk loads. - Ensure that L1 processes are following audit with a required skill set of Responsibility • Assist internal customers in resolving access issues, run L1 processes, access bulk loads. • Ensure that L1 processes are in compliance with audit. • 0-3 years of related experience • Technical and Business Experience in IAM world - Specifically with SailPoint IIQ • Implementing and Managing IAM Governance Solutions • Experience in IAM Operations - Issues Triaging, User Communication, Solution Implementation • Analytical Background • Operational background • Microsoft Suite Applications • SharePoint • Excellent communication skills • Excellent time management skills • Experience in customer service • Attention to detail • Problem Solving and Process Improvement knowledge • Experience with SailPoint administration • Experience with Data Analysis.
Salary : $29 - $39