What are the responsibilities and job description for the Desktop Support Engineer position at Smart IT Frame LLC?
Position: Onsite Desktop Support Engineer
Location: Colchester, VT 05446 (Onsite-5days/Week)
Duration: Contract
A Desktop Engineer installs, configures, maintains, and troubleshoots an organization's computer hardware, operating systems, software applications, and peripheral devices.
Key Responsibilities
- Hardware & Software Support: Set up, repair, and upgrade desktops, laptops, mobile devices, printers, and scanners.
- System Imaging & Deployment: Configure and deploy standardized operating system images (Windows, macOS, or Linux) and enterprise software.
- Incident Management: Resolve technical support tickets via service management tools like ServiceNow or Jira.
- Network & Connectivity: Troubleshoot local area networks (LAN), Wi-Fi, VPN connections, and domain controllers (Active Directory, DNS, DHCP).
- Asset Lifecycle Management: Track inventory, manage hardware procurement, handle onboarding/offboarding, and safely decommission old equipment.
- User Training & Security: Apply security patches, manage user access, enforce compliance policies, and train staff on basic tool usage.
Core Requirements & Skills
- Education: A Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent hands-on experience/diploma).
- Technical Knowledge: Strong command of Windows/macOS/Linux environments, office productivity suites (Microsoft 365 / Google Workspace), and basic networking.
- Certifications (Preferred): CompTIA A , CompTIA Network , ITIL Foundation, or Microsoft-certified credentials.
- Soft Skills: Problem-solving under pressure, customer service, and clear communication with non-technical staff
Apply today or share profiles at priya@smartitframe.com