What are the responsibilities and job description for the Desktop Support Engineer position at Smart IT Frame LLC?
Title: Desktop Support Engineer - EUS
Location: Jacksonville, FL - Onsite
Type: Contract
About Smart IT Frame:
At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together
Top Skills Required:
- Experience in Manufacturing, Labs, and Logistics.
- Excellent Communications Skills written and verbal
- Health Care / life Sciences domain Knowledge
- Customer facing requiring a high degree of emotional intelligence. Project leadership background is a plus.
Job Description/ Responsibilities
- A senior IT Delivery Lead to support Technology Services for Manufacturing, Logistics, and Labs (MLL).
- The resource will deliver infrastructure, application, and platform Build and Run services in alignment with Johnson & Johnson Technology Services (JJTS) standards, governance, and regulatory requirements.
- Execute day-to-day IT service delivery supporting manufacturing, logistics, and laboratory operations.
- Coordinate incident, problem, change, and release activities per JJTS ITSM processes.
- Monitor service health, manage and escalate major incident response.
- Serve as the IT delivery point of contact for site technical services.
- Provide service status reporting and escalate delivery risks with IT Site Leader and Leadership.
- Execute services in compliance with GxP, CSV, FDA, Site QMS, and JJT QMS requirements.
- Coordinate across internal teams and external vendors for agile demand and project quoting and execution.
- Direct local IT operations support staff for network and desk side contract services.
- Collaborate with internal BT, OT and Tech OPs Teams to deliver IT solutions to deliver on business roadmaps.
- Manage and coordinate site network TLM/ALM & PCLM activities with business and internal network teams.
- Reliable execution of IT Build and Run services.
- Timely incident and service request resolution.
- Complete and accurate ITSM records.
- Regular service performance reporting.
- Audit-ready documentation.
Required Skills & Experience
- 5 years Manufacturing or Supply Chain IT experience in regulated GXP environments.
- Experience in understanding network topology.
- Knowledge of Firewall, Router, Switch, Appliance usage.
- Experience supporting GxP and validated systems.
- Strong ITSM (incident, change, problem) knowledge.
- Knowledge of IRIS, CMDB and JIRA tools.
- Experience in multi-vendor delivery environments.
- Windows 10/11 OS Skills.
- Microsoft Office Outlook, Excel, Word, Power Point
📩 Apply today or share profiles at Mario.i@smartitframe.com