Demo

Genesys Architect

Smart Folks Inc.
Springfield, MA Contractor
POSTED ON 6/4/2026
AVAILABLE BEFORE 7/4/2026

Job title: Genesys Architect

Indicative Skills

Genesys Cloud, IVR, routing, and digital channels.

Contact center architecture, cloud telephony, and CX analytics. Experience integrating Genesys with CRM and backend systems using APIs.

Exposure to AI‑enabled CX features such as bots and agent assist.

 

Detailed Job Description:

Responsibilities

Solution architecture and technical design of the CX transformation on Genesys Cloud.

Leads IVR modernization, contact flow design, routing strategy, and integration patterns in alignment with business and CX KPIs.

Ensures scalability, security, and platform best practices across voice and digital channels. Provides technical oversight during build, testing, and deployment phases.

Salary : $70 - $75

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Genesys Architect?

Sign up to receive alerts about other jobs on the Genesys Architect career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$80,267 - $99,326
Income Estimation: 
$92,357 - $117,598
Income Estimation: 
$73,800 - $91,103
Income Estimation: 
$89,966 - $112,616
Income Estimation: 
$95,407 - $122,738
Income Estimation: 
$103,114 - $138,258
Income Estimation: 
$86,891 - $130,303
Employees: Get a Salary Increase
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Smart Folks Inc.

Microsoft Dynamics GP (GREAT PLAINS) Consultant
Apply
  • Smart Folks Inc. Boston, MA
  • Detailed JD Candidate Experienced Microsoft Dynamics GP Consultant with strong expertise in upgrading legacy GP environments to the latest versions. Candid... more
  • 6 Days Ago
Workday Payroll Consultant
Apply
  • Smart Folks Inc. Richardson, TX
  • Must Have Skills: Workday payroll, Core HCM, Recruiting, Absence Management, Integrations (EIB, Studio, RaaS), Reporting, Security, Prism Analytics, and Ex... more
  • 6 Days Ago
Kinaxis Functional Consultant
Apply
  • Smart Folks Inc. Richardson, TX
  • Must Have Skills: Good Understanding of Supply chain planning domain Must have obtained Rapid Response Integration or Solution Consultant Level 1 certifica... more
  • 6 Days Ago
BPI Telecommunications User SME
Apply
  • Smart Folks Inc. Richardson, TX
  • Job Details We are seeking BPI Telecommunications User SMEs who can function immediately in a live production environment. This role is explicitly focused ... more
  • 14 Days Ago
View More Jobs at Smart Folks Inc.

Not the job you're looking for? Here are some other Genesys Architect jobs in the Springfield, MA area that may be a better fit.

Genesys Architect
Apply
  • Jobs via Dice Springfield, MA
  • Dice is the leading career destination for tech experts at every stage of their careers. Our client, Smart Folks Inc., is seeking the following. Apply via ... more
  • 4 Days Ago
Data Architect
Apply
  • Farm Credit Financial Partners, Inc. Springfield, MA
  • Brief Description POSITION SUMMARY: The Data Architect is responsible for designing and implementing enterprise data architecture solutions that ensure sea... more
  • 12 Days Ago
View More Jobs

AI Assistant is available now!

Feel free to start your new journey!