What are the responsibilities and job description for the Product Delivery Manager position at Smart Energy Water?
Job Title: Product Delivery Manager/Lead- Utilities CX
Location: Charlotte, North Carolina
Company: SEW AI (www.sew.ai)
About SEW
Smart Energy Water (SEW) is the leading provider of cloud-based digital platforms that empower global energy, water, and gas providers. Our innovative AI-, ML-, and IoT-powered solutions deliver world-class Customer Experience (CX) and Workforce Experience (WX) platforms—helping billions of people Engage, Empower, and Educate themselves to save energy and water.
Quick Highlights:
- 420 global clients across the U.S., Europe, Canada, Australia, the Middle East, and Asia Pacific
- 1,550 employees and growing rapidly
- Millions of users engaged monthly
- 150 industry awards and global recognition from Forbes, Wall Street Journal, and LA Times
Searching for your dream job? We are a true global company that values building meaningful relationships and maintaining an enthusiastic work environment while fostering innovation and creativity. At SEW, we believe that everyone contributes to our success, and in return, we provide opportunities for them to learn new skills and build a rewarding professional career.
Role Overview
SEW is seeking a Product Delivery Manager, Utilities to join our award-winning team in delivering innovative technology solutions spanning CX, mobile, enterprise, and web applications. The ideal candidate is a highly organized individual, with a good functional understanding utilities business and technical understanding of CX, web and mobile applications, has strong experience in leading teams on internal / external facing products and projects and interacting with stakeholders, design and technical team members to get things done.
Responsibilities
- Own delivery and execution of enterprise SaaS implementation projects
- Lead cross-functional teams across client and internal stakeholders to ensure project success
- Manage functional, technical scoping, timelines, risks, and escalations
- Guide API and integration discussions with client IT teams and internal engineering
- Oversee implementation of third-party payment solutions (e.g., Chase, Braintree, and etc…)
- Work with product and support teams to transition implementations to go-live and beyond
- Maintain strong client relationships and drive alignment on delivery milestones
- Eliciting and documenting requirements, discovering and documenting workflows, leading the product strategy, prioritizing needs and wants, evaluating and assessing risks, planning, tracking, and managing assigned projects.
- Identify issues proactively, resolve conflicts, escalate if necessary, and work across the organization.
- Work closely with the cross functional teams, communicate priorities, and work with key stakeholders to ensure expectations are managed, and the project delivered to satisfaction.
- Responsible for ensuring teams adhere to (and/or aid in the creation of) the development and consistent application of product design principles, design patterns and shared code libraries to ensure efficient and scalable product development.
- Deliver end-to-end solutions for clients by drawing from a strong background across multiple disciplines including development, architecture, integration, testing, business analysis, organizational change management, and project management knowledge.
Requirements
- 8–10 years of experience in technical project or delivery management within a SaaS or enterprise software company
- Proven success delivering API-based integrations in complex enterprise environments
- JIRA and related tools
- Familiarity with payment gateways, tokenization, and reconciliation workflows
- Excellent communication, organization, and stakeholder management skills
- Ability to translate between business and technical requirements
- Utility background is a plus
- PMP, CSM, or similar certification is a plus
- Expert knowledge of the project lifecycle & Agile methodologies (whether it be software development, content, release management, etc.)
- Experience working with offshore development and test resources is highly desirable.
- Expert in Microsoft Project, Word, Excel, Visio, and PowerPoint.
- Must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams.
- Perform resource allocations and workload assignments according to delivery requirements.
- Proven problem-solving ability with complex, technical, and abstract concepts.
"SEW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law."