Product Delivery Lead

Lead, Product Delivery

Full time Permanent

Irvine, CA

www.sew.ai

Company Overview

SEW is the # 1 Energy and Water Cloud Platform, providing cloud-based Software-as-a-Service (SaaS) solutions for Digital Customer Engagement, Field Workforce Engagement, and Smart AI / Machine Learning to the Energy and Utility sector. We help utilities improve their customer service, operational efficiency, and maximize return on investments through the SEW platform applications leveraging mobile, AI, Machine Learning and Cloud technologies.

Searching for your dream job? At SEW, we strive to help our employees find passion and purpose. Join us in changing the way the world uses energy & water and become part of our innovative and talented team!

Overview

The Lead, Product Delivery role is responsible for managing the SEW product implementation lifecycle and integration with client systems in simple to complex projects.

The Sr. Lead, Product Delivery is expected to be able to manage all work utilizing project management methodologies including waterfall, agile, and iterative lifecycles.

Sr. Analyst, Product Delivery must have technical implementation experience and managing internal administration for product delivery.

Responsibilities

• Eliciting and documenting requirements, discovering and documenting workflows, leading the product strategy, prioritizing needs and wants, evaluating and assessing risks, planning, tracking, and managing assigned projects.
• Work closely with the cross functional teams, communicate priorities, and work with key stakeholders to ensure expectations are managed, and the project is delivered to satisfaction.
• Author clear, concise, functional, and technical documentation, including user story, API specifications, process flows, and data mappings
• Collaborate with product managers, BA’S, and the product engineering team to refine requirements and test scenarios
• Provide leadership over advanced and emerging concepts, such as the impact and role of artificial intelligence in product development and the future state of the screen-less user experience, to help both educate leaders across the company, as well as inform our forward-looking roadmap.
• Must be able to work with multiple product and project teams simultaneously, thrive in a fast-paced and dynamic environment and connect unexpected threads across disparate delivery teams.
• Assist with validating payment workflows and transaction data integrity
• Support integration planning and QA with client data and test scenarios
• Collaborate with SEW’s Product and Engineering teams to fill feature gaps, address defects discovered in UAT, and complete necessary data migration
• Build dashboards and reports to support go-live success and post-implementation analysis

Overall Experience

• 5 years of experience working in product delivery for a SaaS company
• Understand how to prompt and use AI tools
• JIRA and related tools
• Strong proficiency in SQL, Excel, and/or BI tools (e.g., Power BI, Tableau)
• familiarity with REST APIs, JSON, and integration patterns
• Experience with payment solutions and financial data is highly preferred
• Utility background is a plus
• Bonus: Experience working with utility billing systems or ERP platforms
• Solid background in managing technical software product/application and integration implementations
• Experience in software development/network architecture/security protocols
• Sound working knowledge of Microsoft Office, Visio, and Microsoft Project-Required
• Possess a general understanding of the appropriate domain technologies and processes (e.g. document management, change management, schedule management, etc.)

Business Skills Required

• Ability to plan, organize and manage multiple technical projects simultaneously
• Strong ability to track and forecast project financials
• Superior professional presence with excellent verbal and written communication skills
• Excellent time management and organizational skills
• Must be versatile to manage project stakeholders and a background in developing and maintaining effective communication with executive level stakeholders
• Strong interpersonal skills and ability to deal effectively in a team environment
• Strong group facilitation, mediation and conflict resolution skills
• Highly process driven and detail oriented. Ability to gather requirements and manage detailed project timelines;
• Aptitude and ability for learning new technologies and highly complex systems quickly
• Self-motivator with strong communication skills
• Bachelor of Arts or Bachelor of Science from an accredited university. Master’s degree preferred.

"SEW is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law."