What are the responsibilities and job description for the Courier Service Associate position at Smart Delivery Service?
Job Summary
Smart Delivery Service is seeking a reliable and customer-focused Courier Service Associate to support daily delivery operations. This role will assist with package pickups, deliveries, shipment tracking, customer communication, and delivery documentation while helping ensure a smooth and dependable courier experience.
Responsibilities
- Assist with coordinating and processing daily pickup and delivery requests.
- Receive, organize, and prepare packages for delivery.
- Verify package information, addresses, and delivery documentation.
- Communicate with customers regarding pickup and delivery details.
- Provide accurate shipment status updates when needed.
- Coordinate with drivers and dispatch staff to support timely deliveries.
- Track packages and update delivery information accurately.
- Handle customer questions and service concerns professionally.
- Assist with resolving delivery delays, address issues, and scheduling changes.
- Maintain organized records of shipments, pickups, and deliveries.
- Follow company procedures for package handling and customer information.
- Support general courier and administrative duties as assigned.
Qualifications
- Previous experience in courier services, logistics, customer service, or delivery operations is helpful but not required.
- Strong communication and interpersonal skills.
- Reliable, organized, and customer-focused attitude.
- Good time-management and multitasking abilities.
- Strong attention to detail and accuracy.
- Comfortable using computers, phones, email, and basic tracking systems.
- Ability to work independently and as part of a team.
- Willingness to learn courier service procedures and company policies.
Benefits
- Competitive compensation
- Full-time and part-time opportunities
- On-the-job training
- Supportive work environment
- Opportunities to develop logistics and customer service skills
- Flexible scheduling options
- Potential opportunities for career growth
About Smart Delivery Service
Smart Delivery Service provides courier and delivery support focused on dependable service, efficient shipment coordination, and professional customer care. The team works to ensure packages and deliveries are handled accurately and efficiently.
Pay: $18.00 - $22.00 per hour
Expected hours: 32.0 per week
Benefits:
- Dental insurance
- Health insurance
- Paid sick time
- Paid training
- Relocation assistance
- Vision insurance
Work Location: In person
Salary : $18 - $22