Senior Manager, Technology Process Excellence

Senior Manager, Technology Process Excellence

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for a Senior Manager, Technology Process Excellence to join our team! 

This position serves as a senior operational leader responsible for driving process improvement, delivery efficiency, and cross-functional alignment across the Product, Engineering, Implementation/PMO, and Support organizations.

This role leads the operational discipline needed to scale Smart Data Solutions’ technology organization, including assisting in establishing and optimizing the Product Development Life Cycle (PDLC), improving project/implementation delivery practices, strengthening documentation and workflow quality, and implementing governance and operational excellence programs.

This leader will work directly with the VP of Technology Operations & Process Excellence as a catalyst for transformation and modernization across the entire Technology organization, serving as a trusted advisor to Technology leadership and influencing decision-making across Product, Engineering, and Delivery.

What you’ll be doing?

Lead End-to-End Process Improvement Across Technology

• Foster a culture of continuous improvement and operational excellence across Technology.
• Assess current-state processes across Product, Engineering, Implementations, PMO, BA, and Support.
• Map workflows, identify bottlenecks, and define redesigned future-state processes.
• Drive operational standards, documentation quality, and process governance.
• Reduce inefficiencies, rework, and cross-team friction.

Stand Up and Optimize the PDLC

• Implement, manage, and refine a standard Product Development Life Cycle across all teams.
• Create templates, training, governance rituals, and dashboards.
• Ensure the PDLC is followed throughout discovery, definition, design, build, testing, release, and maintenance.
• Partner with Product Owners and Engineering to drive adoption and accountability.

Lead Delivery Excellence for Project Management & Implementations

• Co-lead the transformation of Implementations into a standardized, scalable engine.
• Develop and maintain an Implementation Playbook and project management frameworks.
• Improve intake, scoping, risk management, change control, and cross-functional communication.
• Enable the PMO with templates, training, tooling, and KPIs.

Drive Organizational Efficiency & Operational Rigor

• Establish KPIs for delivery efficiency, process performance, quality, and cycle time.
• Build dashboards and reporting for Technology leadership.
• Improve cross-functional alignment (Product ↔ Engineering ↔ Implementations ↔ Support ↔ Sales).
• Lead continuous improvement initiatives with measurable outcomes.
• Provide leadership, coaching, and development for a small team of process analysts or project managers to ensure successful execution of initiatives.

Governance, Change Management & Alignment

• Develop and execute change management strategies to drive cultural adoption of new processes
• Facilitate leadership-driven governance committees for product development, implementations, and delivery performance.
• Drive adoption of new processes across all Technology teams.
• Create RACI models, governance workflows, and escalation pathways.
• Act as a unifying force between business units and technology delivery functions.

Perform other duties as assigned.

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What we’re looking for?

Required skills:

• 7 years in process improvement, program management, Delivery Ops, or Operational Excellence
• Demonstrated experience managing and developing high-performing teams.
• Executive presence and ability to influence at all levels
• Strong experience with Agile, SDLC/PDLC frameworks
• Proven ability to lead cross-functional transformation
• Comfort with SaaS, EDI/healthcare data workflows, and automation technologies
• Adept at process mapping, workflow design, and operational analysis
• Strong change leadership and stakeholder management skills.
• Excellent communicator and facilitator, with influence across technical and non-technical teams
• Strong analytical mindset with experience building KPIs and dashboards

Why this is the company for you?

Top Benefits & Perks:

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day

Who is Smart Data Solutions? 

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations. 

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.