Atlassian Implementation Developer

Smart Data Solutions, a leading provider of data management, claim routing and workflow solutions to health plans and TPAs, is looking for an Atlassian Implementation Developer to join our team!

What you’ll be doing?

• Lead end-to-end internal implementation and configuration of Atlassian products including Jira Software, Jira Service Management (JSM), Confluence, and Jira Product Discovery.
• Collaborate with internal business stakeholders to gather, document, and translate requirements into Jira workflows, schemas, and platform configurations.
• Design and configure project schemas, issue types, workflows, screens, permission schemes, and notification schemes in Jira Software and JSM.
• Build and configure JSM service desks including portals, SLA policies, request types, queues, automation rules, and knowledge base integrations.
• Set up and maintain Confluence spaces including templates, macros, page hierarchies, and permissions to support internal team collaboration and documentation needs.
• Implement and configure Jira Product Discovery boards, views, and roadmaps aligned to internal product strategy and stakeholder priorities.
• Facilitate internal discovery workshops, requirements sessions, and solution walkthroughs with business teams.
• Develop and maintain internal implementation documentation including solution design documents, configuration guides, and end-user training materials.
• Coordinate with the offshore team member to divide implementation tasks, maintain delivery standards, and ensure consistent platform configurations.
• Serve as an internal subject matter expert and escalation point for Atlassian platform questions and configuration decisions.
• Evaluate and manage Atlassian Marketplace apps (e.g., ScriptRunner, BigPicture, Tempo, Assets) to support internal business needs.
• Participate in sprint planning, stand-ups, and retrospectives as part of the internal technology delivery team.
• Support change management efforts including user training, communications, and adoption tracking for Atlassian tool rollouts.
• Perform other duties as assigned.
  
  

The duties set forth above are essential job functions for the role. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

What we’re looking for?

Required Skills

• 5 years of hands-on experience implementing and configuring Atlassian products (Jira Software, JSM, Confluence) in an enterprise or professional services environment.
• Strong proficiency in Jira Software project configuration including classic and team-managed projects, workflows, custom fields, screens, and permission/notification schemes.
• Demonstrated experience with Jira Service Management including portal configuration, SLA setup, request types, automation rules, and ITSM best practices.
• Working knowledge of Confluence space administration, page templates, macros, and structured documentation design.
• Familiarity with Jira Product Discovery for internal roadmap alignment and feature prioritization.
• Ability to lead internal stakeholder workshops and clearly communicate technical configurations to non-technical audiences.
• Experience with Atlassian Marketplace apps and third-party integrations.
• Strong written and verbal communication skills.
• Atlassian Certified Professional (ACP) certifications preferred (Jira Administration, JSM, or Confluence).
• Experience with Atlassian Cloud migrations from Data Center or Server environments is a plus.
• Familiarity with JQL, REST APIs, and basic scripting (Groovy/ScriptRunner) is a plus.
• Understanding of agile delivery methodologies (Scrum, Kanban, SAFe).
  
  

Why this is the company for you?

Top Benefits & Perks

• A company culture that is authentic, innovative, and collaborative! Our most powerful strength is our people! We build impactful solutions for our customers - their success is our success!
• A professional development and growth-oriented workplace
• Generous benefits including, health insurance, short-term, and long-term disability
• 401(k) with a company match to provide a better future in your retirement years
• A flexible environment with a competitive paid time off package; including vacation, holiday, give-back day, and a floating day
  
  

Who is Smart Data Solutions?

Smart Data Solutions (SDS) is a technology leader in healthcare process automation and interoperability. As a strategic partner, SDS helps clients digitally transform their operations, delivering tangible value through reduced costs, streamlined workflows, and an improved customer experience. With data, AI, and automation at its core, SDS provides solutions in Digital Mailroom and Data Capture, Clearinghouse, Intelligent Medical Records, Prior Authorization and Claim Operations. Trusted by over 500 clients—including multiple Blue Cross Blue Shield plans, regional health plans, TPAs, providers, and healthcare partners—SDS streamlines complex front, middle, and back-office operations.

Smart Data Solutions is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.