Sales Assistant for Construction Software Founder

Sales Assistant For SmartCrew Founder - Remote Position

SmartCrew is a fast-growing software company built specifically for dirtwork and heavy civil contractors.

We’re looking for an extremely capable, organized, and proactive Sales & Operations Assistant who can help us follow up with inbound leads, book sales appointments, support customers, and increasingly take operational responsibilities off the founder’s plate.

This is not a traditional administrative assistant position.

We’re looking for someone who is comfortable picking up the phone, talking with contractors, solving problems, following through, and figuring things out without needing constant direction.

Our dream candidate has experience in one or more of these areas:

• Executive Assistant / high-level administrative role
• Construction office administration
• Heavy civil, excavation, dirtwork, trucking, or equipment operations
• Customer success or customer support
• Sales development / appointment setting

Experience in construction is a major plus, but not required.

More important is that you're sharp, dependable, personable, organized, and comfortable talking to people on the phone.

Initially, approximately half of your time will be focused on sales support and lead follow-up.

You'll:

• Call new inbound leads
• Follow up with prospects by phone, text, and email
• Re-engage leads who haven't responded
• Qualify potential customers
• Book demos onto the founder's calendar
• Confirm upcoming appointments
• Follow up with prospects after demos
• Keep our CRM organized and updated
• Make sure promising opportunities never fall through the cracks

A major measure of success will be your ability to consistently turn inbound leads into qualified sales appointments.

As you learn SmartCrew, we'll begin training you to help with:

• New customer onboarding
• Answering customer questions
• Helping customers configure their accounts
• Following up with new customers
• Troubleshooting basic issues
• Communicating customer requests to our product team
• Making sure customers feel taken care of

You'll become someone our customers know and trust.

For someone who proves to be exceptionally capable, this role can grow significantly.

Over time, you may help with:

• Managing projects and priorities
• Coordinating team members
• Creating and improving internal processes
• Recruiting and hiring
• Managing vendors
• Research projects
• Sales operations
• Customer success operations
• Reporting and dashboards
• Taking administrative responsibilities off the founder's plate

The right person could eventually become a key operational member of SmartCrew.

You should be:

• Extremely reliable
• Highly organized
• Comfortable talking to strangers on the phone
• Friendly and confident
• Persistent without being pushy
• A strong communicator
• Good with technology
• Comfortable learning new software
• Able to solve problems independently
• Detail-oriented
• Fast-moving
• Someone who follows through

You should be comfortable working in an entrepreneurial environment where things move quickly and responsibilities evolve.

We'd especially love to hear from you if you've:

• Worked for a construction company
• Worked around heavy equipment or contractors
• Been an Executive Assistant to an entrepreneur
• Worked in SaaS
• Used a CRM
• Done appointment setting or sales follow-up
• Worked in customer success or onboarding
  

Starting: Approximately 10-20 hours per week with opportunity to move full time soon. Fully remote.

Compensation: TBD depending on experience and capability.

For the right person, there is significant opportunity for the role to expand in hours, compensation, and responsibility as SmartCrew grows.

In the beginning, your #1 job is simple:

Make sure no good lead gets ignored.

You should be able to consistently follow up with our inbound leads and generate qualified sales appointments while keeping our sales pipeline organized.

From there, we'll teach you the product and begin moving customer support, onboarding, and operational responsibilities onto your plate.

We're ultimately looking for someone who can grow with the company — someone who starts by helping us stay on top of leads and eventually becomes a person we trust to own increasingly important parts of the business.