Call Center Representative

6250 GA Hwy 40, Suite 2

Smart Communications’ Call Center Reps must be passionate about providing the highest level of service through knowledge and empathy while positively impacting our customers.

As a Smart Communications’ Call Center Rep, you will receive inbound calls from consumers for assistance with billing inquiries, payments, credits, fraud alerts, and other services. In this role you will be the voice of the company. Through helpful interactions, you can make a difference in the lives of thousands of individuals and their loved ones.

Smart Communications will empower you to provide the best in class service. As such, "We support a positive promote-from-within culture and provide full-rate paid training to help move you to the next level in your career. Yes – we are looking for individuals with drive and ambition – those who desire a career and not just a job.

• Provide Smart Communications’ customers with an exceptional service experience.
• Treat customers in a friendly and helpful manner and resolve their issues.
• Answer inbound calls to assist customers with verifying information, open accounts, process customer bills or payments, schedule appointments, and research issues.
• Keep records of customer interactions or transactions and record details of inquiries, comments, and actions taken.
• Identify customers’ needs and thoroughly address them.
• Communicate clearly, offer detailed answers while providing concise options or explanations.
Qualifications
• Understand the need to rise above expectations and go that extra mile for customers.
• Punctuality, performance, and positivity is a must.
• Be resourceful and effective in delivering answers to challenging scenarios.
• Must have previously worked in a call center environment.
• Ability to learn quickly and retain information.
• Have reliable transportation.
• Effective communication skills.

Job Type: Full-time

Benefits:
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
Ability to Commute:

Saint Marys, GA 31558 (Required)

Ability to Relocate:

Saint Marys, GA 31558: Relocate before starting work (Preferred)

Work Location: In person