Sr. Manager - Sales Compliance Operations

The Senior Compliance Operations Manager ensures that compliance standards are not only defined but consistently executed across client accounts. This role is responsible for overseeing adherence to regulatory requirements, internal policies, and service expectations - while bringing structure and visibility to how work gets done.

Working across account management and leadership, you will identify risks early, connect insights across teams, and implement processes that are clear, repeatable, and scalable. You’ll play a key role in turning inconsistent or manual workflows into disciplined operations that hold up under growth.

Success in this role means strengthening accountability, improving operational consistency, and addressing issues before they escalate. The impact is measurable: reduced risk, stronger service delivery, and sustained client trust.

The Basics

• Location: WFH/Remote available (U.S. based only)
• Compensation: $110,000-$130,000/year, based on experience bonus potential
• In accordance with applicable law, the compensation range listed above reflects our good faith estimate of the expected salary for this role at the time of posting. Final compensation will be determined based on a variety of non-discriminatory factors, including a candidate’s qualifications, skills, and experience.
• Travel: Up to 5%
• Department: Compliance
  
  

What You’ll Do

Compliance Oversight & Quality Assurance

• Ensure compliance standards are consistently followed across multiple client accounts and programs
• Audit client interactions, deliverables, and workflows to identify gaps and risks
• Develop and maintain quality assurance frameworks to monitor adherence to policies
  
  

Client & Internal Reporting

• Analyze and report on compliance trends, risks, and performance metrics
• Present insights and recommendations to clients and internal leadership
• Create and distribute weekly and monthly operational/compliance reports
  
  

Operational Process Management

• Standardize processes and workflows across account management teams
• Implement and enforce compliance policies, procedures, and best practices
• Continuously improve operational systems to enhance efficiency and accuracy
  
  

Performance Monitoring & SLA Management

• Monitor SLAs, response times, and overall service quality across teams
• Ensure urgent client issues are addressed promptly and appropriately
• Hold account teams accountable for meeting communication and performance expectations
  
  

Cross-Functional Collaboration

• Partner with account managers, client success teams, and leadership to drive compliance initiatives
• Provide training and guidance to teams on compliance standards and expectations
• Support escalation management and resolution for high-risk compliance issues
  
  

What You’ll Bring

• 2-3 years of experience in operations, compliance, client services, or a related field
• Experience managing or overseeing client-facing teams or processes
• Proven ability to analyze data and translate insights into actionable recommendations
• Excellent verbal and written communication skills. Comfortable speaking in front of crowds and executive leadership
• Strong understanding of compliance frameworks, auditing practices, or regulatory environments
  
  

Smart Circle International is a leading broker of outsourced sales and customer acquisition services. We help clients and independently owned and operated sales companies grow together through versatile in-person marketing and sales campaigns inside retailers, businesses and through door-to-door canvassing. Smart Circle operates from two locations: our headquarters in Newport Beach, California, and an office in Toronto, Ontario. Visit smartcircle.com to learn more!

Why You’ll Love It Here

Smart Circle is committed to cultivating an environment that sparks curiosity, encourages bold thinking, and supports continuous development. We believe people thrive when they’re in roles that align with their strengths and ambitions, so we make space for individuals to stretch and explore new possibilities. Your next move matters so if you're looking for a place where ambition is celebrated and growth is tangible, Smart Circle may be the place for you!

Total Rewards

Full-time positions qualify for a benefits package that includes vacation, sick leave, paid holidays, medical (with an HSA plan option), dental, vision and company paid Basic Life insurance, opportunity to enroll in Voluntary Life plans, Employee Assistance Program, 401K with employer match, employee referral program, home office stipend and opportunities for team building, growth, and development. Team members have on-demand access to an LMS with a variety of courses to further their professional and personal development.

Equal Opportunity Employer

Smart Circle is an Equal Opportunity Employer, committed to building a workplace where every individual is valued, respected, and empowered to grow, regardless of background or identity.

We recruit, hire, evaluate, and promote based on talent and potential, without regard to race, color, national origin, age, sex, disability status, or any other protected characteristic under state or federal law. Discrimination or harassment of any kind has no place here, and we expect every team member to uphold a culture of dignity and respect.

DISCLOSURE TO JOB APPLICANTS PURSUANT TO THE CALIFORNIA CONSUMER PRIVACY ACT

As Part Of Your Job Application And Our Evaluation Of Your Candidacy, We Collect, Receive, Maintain, And Use Your Personal Information, Which As Used Herein, Means Information That Identifies, Relates To, Describes, Is Reasonably Capable Of Being Associated With, Or Could Reasonably Be Linked, Directly Or Indirectly, With You Or Your Household. The Following Is The Personal Information We May Collect As Part Of The Application Process

• Personal contact details, such as name, title, address, telephone number, and email address; and
• Application information, such as your qualifications, skills, education, references, and other information that may be in your resume, cover letter, and materials you provide to us when applying for employment.
  
  

We collect your personal information to evaluate your job application and candidacy for employment, to check your eligibility to work in the country in which you have applied, for background checks, and to comply with employment and other laws. If you become employed by us, we will notify you of additional categories of personal information that we collect, receive, and maintain for business purposes.