What are the responsibilities and job description for the Reception and Sales Assistant position at Smart Choice Kitchen, Bath & Flooring?
About the Company
Smart Choice Kitchen, Bath & Flooring is a family-owned showroom and renovation company
serving South Jersey. We provide kitchen, bath, and flooring solutions for homeowners, designers,
and contractors. Our business is built on organization, clear communication, and hands-on,
personalized customer experience.
We’re seeking a reliable, detail-focused Showroom Support Associate to help keep our showroom
running smoothly while delivering excellent customer support.
Position Summary:
This role supports the daily flow of the showroom by welcoming customers, managing incoming
calls, and assisting with administrative and coordination tasks. You’ll work closely with our sales
and design team to ensure customers are scheduled properly, information is communicated
accurately, and operations remain organized. With time and experience, there is potential to grow
into a commission-based sales role. This role requires you to work independently at times while the
sales team is working with other customers. You will also have daily tasks that need your attention
without the continual guidance of sales or management.
Responsibilities:
- Welcome customers upon arrival and assist with general questions and showroom navigation
- Manage phone calls, emails, and appointment scheduling and confirmations
- Maintain a clean, organized, and professional front desk and showroom environment,
including restrooms and trash/recycling
- Complete daily opening and closing procedures
- Assist customers with basic product information and guided showroom tours
- Accurately record, retain, and relay customer and project information to management and
team members
- Create and maintain customer files, delivery records, and inventory tracking
- Support the sales and design team with administrative tasks, coordination, customer
follow-ups, and job preparation
- Use QuickBooks and Google Workspace for daily operations
- Work independently when needed while managing multiple priorities in a fast-paced
environment
Qualifications:
- At least 1 year of previous customer service and office/administrative experience required
- Clear, professional communication skills in person, over the phone, and via email
- Strong organizational and multitasking abilities
- Excellent attention to detail with the ability to accurately retain and relay information
- Ability to reliably recall and communicate customer, project, and scheduling details
- Basic computer skills, including data entry, with comfort using Google Workspace
- Basic math skills
- Dependable, punctual, and detail-oriented
- Willingness to learn, take initiative, and grow with the company
- High school diploma or equivalent (GED)
- Ability to lift to 35 lbs.
- Reliable personal transportation required
- Availability to work Saturdays is required
Preferred / Bonus Skills
- Experience or interest in construction, remodeling, or interior design
- Experience with QuickBooks or other accounting/invoicing software
- Experience with 2020 Design software
- Bilingual or multilingual abilities
Benefits:
- Paid time off and sick time
- Employee discounts on products
- Opportunities for professional growth and advancement
Why Join Us?
- Family-owned, supportive team and work environment
- Hands-on training with opportunities to grow into sales or design
- Commission potential as you advance in the role
- Stable, full-time hours
- Learn a valuable trade in the home improvement industry
Work Location: In person
Pay: From $17.00 per hour
Benefits:
- Paid time off
Application Question(s):
- Are you available to work Saturdays as required for this role?
Experience:
- Customer service: 1 year (Required)
Work Location: In person
Salary : $17