What are the responsibilities and job description for the Sales Manager position at Smart Choice Communications?
Reports To: Chief Revenue Officer Classification: Exempt
Department: Sales Position Type: Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.
Why Join Us?
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.
Position Overview:
We’re looking for a driven, tech-savvy Sales Manager to lead and expand our high-performing sales team. You’ll play a key role in building strategy, developing talent, and delivering consistent revenue growth across voice, data, and cloud-based communication solutions. This is a great opportunity for someone who thrives in a fast-paced, client-focused environment and understands the nuances of the telecom industry.
Supervisory Responsibilities:
Lead Generation & Demand Generation Strategy
Qualifications:
At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.
Department: Sales Position Type: Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.
Why Join Us?
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.
Position Overview:
We’re looking for a driven, tech-savvy Sales Manager to lead and expand our high-performing sales team. You’ll play a key role in building strategy, developing talent, and delivering consistent revenue growth across voice, data, and cloud-based communication solutions. This is a great opportunity for someone who thrives in a fast-paced, client-focused environment and understands the nuances of the telecom industry.
Supervisory Responsibilities:
- Recruit, build and train sales team.
- Manage sales and quotas
- Team leadership and motivation.
- Performance management, organizing and overseeing the work scope, schedules and performance of team members.
- Interviewing, hiring and onboarding new team members.
- Training, development and provide constructive and timely evaluations per company guidelines.
- Performs other related duties as assigned.
Lead Generation & Demand Generation Strategy
- Lead a team of Account Executives and Sales team, providing coaching, mentorship, and performance feedback.
- Develop sales strategies that align with SmartChoice’s product offerings and go-to-market plans.
- Identify and close new business opportunities in VoIP, UCaaS, and network solutions.
- Cultivate relationships with C-level decision-makers in mid-market to enterprise-level businesses.
- Oversee the full sales lifecycle: prospecting, solution selling, contract negotiation, and closing.
- Track team performance against KPIs using Salesforce and other sales tools.
- Work closely with Marketing and Product teams to align campaigns and customer feedback with sales efforts.
- Stay informed on industry trends, competitive landscape, and emerging technologies in telecom and cloud communications.
- Assist with the planning, promotion, and execution of webinars, networking events, and industry partnerships to increase brand awareness.
- Help coordinate event logistics, promotional materials, and attendee engagement strategies.
- Leverage HubSpot CRM to track, analyze, and optimize the full sales cycle—from lead generation to deal close.
- Utilize dashboards and reporting tools to monitor KPIs such as pipeline velocity, close rates, conversion ratios, and sales rep performance.
- Identify trends in customer behavior, deal lifecycle, and funnel efficiency to drive targeted coaching and sales strategy adjustments.
- Collaborate with RevOps and Marketing to maintain clean, accurate data and ensure proper lead scoring, lifecycle stage mapping, and automation workflows.
- Lead the adoption and optimization of HubSpot features such as sequences, forecasting, deal automation, task management, and sales playbooks.
- Translate CRM data into actionable insights to support territory planning, quota setting, and resource allocation.
- Growth-Driven: You are laser-focused on scaling lead generation, engagement, and revenue.
- Strategic & Hands-On: You love building and executing strategies from ideation to implementation.
- Data-Savvy: You make decisions based on analytics, performance metrics, and trends.
- Tech-Smart: You have experience with HubSpot, marketing automation, SEO, paid ads, and conversion optimization.
- Fast-Paced & Adaptable: You thrive in an entrepreneurial environment where priorities shift and speed matters.
Qualifications:
- 7 years of experience in B2B sales, with 5 years in a sales leadership or manager role.
- Background in telecom, cloud services, or managed IT is strongly preferred.
- Proven track record of leading successful sales teams and exceeding revenue targets.
- Excellent communication and negotiation skills with a client-first mindset.
- Strong organizational and analytical skills; comfortable using HubSpot and CRM tools.
- Passion for technology and a desire to help clients solve business problems with smart solutions.
- Bachelor’s degree in Business, Communications, or related field.
- Experience selling VoIP, UCaaS, SD-WAN, or network infrastructure services.
- Familiarity with channel/partner programs and telecom resellers.
- Understanding of MRR/ARR metrics in recurring revenue business models.
- Prolonged periods of sitting at a desk and working on a computer.
- Must be able to lift up to 15 pounds at times.
- Competitive salary with performance-based incentives
- Comprehensive health benefits (medical, dental, vision, life insurance)
- Generous paid time off
- Employer-matched 401(k)
- Monthly cell phone stipend
- Employee Assistance Program
- Generous PTO
- Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
- Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
- Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.
At SmartChoice, we embrace a work culture that champions teamwork, creativity, and fun while striving for excellence in everything we do. We believe that when passionate individuals come together, great things happen. If you’re looking to contribute to a growing company that is shaping the future of business communication, we want you on our team. Apply now and start making your mark at SmartChoice!
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.
