What are the responsibilities and job description for the Field Engineer position at Smart Choice Communications?
Reports To: Field Operations Manager Classification: Exempt
Department: Field Operations Position Type: Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.
Why Join Us?
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.
Position Overview:
The Field Engineer will be responsible for the installation of phone, internet, television, and security services at various client sites. A Field Engineer plays a pivotal role in supporting SC’s continued track record of driving efficient operations, while offering a ‘white glove’ level of service.
Supervisory Responsibilities:
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.
Department: Field Operations Position Type: Full-Time
At SmartChoice, we’re reshaping the way businesses communicate, connecting them with innovative solutions through our SMART Network. As a trusted Voice Carrier, Internet Service Provider, Microsoft Teams Partner, and Service Expert, we help companies nationwide achieve new levels of performance with our tailored and cutting-edge technology. We're passionate about delivering exceptional white-glove service, and our team is key to keeping businesses moving forward.
At SmartChoice, we believe that greatness is achieved through collaboration, creativity, and a relentless commitment to white glove service and customer success. We don’t just sell products—we build partnerships and create lasting impacts for businesses across the country. As a leading provider of advanced voice, internet, and communications solutions, we empower our clients with the tools they need to thrive in today’s fast-paced, tech-driven world.
At SmartChoice, we believe our people are the heart of what we do, and we pride ourselves on fostering a dynamic and inclusive work environment where everyone’s voice is heard. Our culture thrives on creativity, collaboration, and celebrating successes—big and small.
As part of our team, you'll be joining a company that values innovation, teamwork, community engagement, and professional growth. Whether it's through professional development, team-building events, or mentorship opportunities, we ensure that our employees feel supported and empowered to achieve their goals. If you're driven, passionate, and ready to make an impact, we want you to be part of our journey.
Position Overview:
The Field Engineer will be responsible for the installation of phone, internet, television, and security services at various client sites. A Field Engineer plays a pivotal role in supporting SC’s continued track record of driving efficient operations, while offering a ‘white glove’ level of service.
Supervisory Responsibilities:
- N/A
- Performing on all on-site activities related to installations, including site surveys, repairs, management, and maintenance
- Tracking and documenting the progression of work plan.
- Deploying and troubleshooting wired and wireless networks.
- Deploying and troubleshooting security systems.
- Building relationships and fostering trust with customers and clients.
- Perform and document site survey with documentation, diagrams, and photos.
- Making recommendations for improvements regarding infrastructure.
- Performing customer support tasks.
- Adhering to company rules and regulations.
- Operating company vehicles in a safe manner.
- Various other duties as assigned by management.
- Previous experience as a field engineer/field technician highly preferred
- LAN Knowledge, Networking Knowledge, Network Design and Implementation, Network Troubleshooting, Network Hardware Configuration
- Understanding of basic networking protocols and fundamentals
- Cisco Routers, Cisco Switches, Cisco IOS, Layer 2, Layer 3, WLAN, LAN and WAN
- Facilities security systems: low voltage wiring, cables, cameras, card readers
- A valid driver’s license and clean motor vehicle record.
- Experience with Category 5 and 6 cables
- Vast knowledge on punch-downs
- Knowledge on copper and fiber terminations
- Experience using LC and SC connectors
- An expert on fluke network fiber optic tools
- Knowledge on security systems
- Experience with HDMI
- Experience in using the 'Rack and Stack' system and configuring installations effectively
- Experience using Visio
- Excellent verbal and written communication skills.
- Excellent interpersonal and customer service skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Must be able to travel locally on a daily basis to various customer sites.
- Must be able to travel overnight to out of state locations as required.
- Requires frequent kneeling and bending and considerable use of hands and tools. Walking great lengths at a time.
- Frequently requires moving or lifting of up to 50 pounds and able to lift 75 pounds on occasion.
- Exposure to live electrical circuits.
- Exposure to extreme environmental conditions.
- Able to work in confined spaces.
- Competitive salary with performance-based incentives
- Comprehensive health benefits (medical, dental, vision, life insurance)
- Generous paid time off
- Employer-matched 401(k)
- Monthly cell phone stipend
- Employee Assistance Program
- Generous PTO
- Culture of Innovation: You’ll be part of a forward-thinking team that’s driving the future of business communications.
- Growth Opportunities: As SmartChoice continues to expand, so do the opportunities for our team members to take on new challenges.
- Fun & Collaborative Environment: We’re serious about our work, but we also know how to have a good time. From team-building events to spontaneous brainstorming sessions, SmartChoice is a place where your voice will be heard, and your efforts will be recognized.
SmartChoice provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Discrimination of any type is not tolerated.