What are the responsibilities and job description for the Ancillary Claims Adjuster position at Smart AutoCare?
Job Title: Ancillary Claims Adjuster
Department: Claims Administration
Pay Grade
Choose Pay Grade
Overtime Eligibility
Non-Exempt
Date
November, 2025
Job Summary
The Ancillary Claims Adjusters plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.
Minimum Qualifications
Education
High School diploma or equivalency
Experience
1 to 2 years of Claims processing or call center experience
Licensure, Certification, and/or Registration
Current or previous ASE Certification preferred
Supervision Exercised
☐ Direct ☒ Indirect ☐ N/A
Typical Positions Supervised
N/A
Primary Job Functions
Department: Claims Administration
Pay Grade
Choose Pay Grade
Overtime Eligibility
Non-Exempt
Date
November, 2025
Job Summary
The Ancillary Claims Adjusters plays a critical role in claims. This is a full-time, in-office position based in Richardson, TX. As a Claims Adjuster in our Claims Administration Department, you will be part of a special team that plays a critical role in our claims process. In this role you will work with customers, vehicle inspectors and repair facilities to determine claim eligibility.
Minimum Qualifications
Education
High School diploma or equivalency
Experience
1 to 2 years of Claims processing or call center experience
Licensure, Certification, and/or Registration
Current or previous ASE Certification preferred
Supervision Exercised
☐ Direct ☒ Indirect ☐ N/A
Typical Positions Supervised
N/A
Primary Job Functions
- Verify information set-up on claims, to determine if the customer's complaint, the diagnosis, the failed parts are documented and justified the approved repair.
- Verify repair costs are performed within industry standards.
- Verify repair information to determine if coverage was within the limits of the service contract.
- Interface with customers, agents, dealers to complete all investigations of claims.
- Complete a fair settlement of the claim.
- Contribute to team effort by accomplishing related results as needed.
- Verify claims are processed following the policy and procedure established by Smart Autocare
- Participate in any projects, reports, documentation, tasks or objectives assigned
- Spanish fluency/Bilingual a plus
- Parts and Labor Guide familiarity.
- Intermediate knowledge of Windows-based computer programs.
- Exceptional customer service and communication skills.
- Ability to read, analyze and interpret general business correspondence or technical procedures.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists