What are the responsibilities and job description for the Field Service and Support Technician - HVAC (Chiller) position at Smardt?
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Are you looking for a job in an ESSENTIAL service where you can advance your career?
The Smardt family is growing and we need an exceptional, motivated, flexible and solution-oriented person to help us reach new levels. We are looking to add a Technical Support Specialist to our PSST department.
Reporting to the Technical Support Manager - West, the ideal candidate will ensure that our client base is well taken care of and that technical issues are addressed expeditiously in order to not only create a great customer experience but also to ensure warranty spending is within budget.
TASKS
Work with the Technical Support Manager - West on matters that escalate above the CBU (Service) level in your coverage area (AMER/EMEA), with an emphasis on the AMER region and equipment sold in the United States.
Tasks includes, but are not limited to:
o Analyzing data remotely gathered from site to diagnose issues.
o Being deployed to site to work directly with equipment and parties related.
o Participating in RCA/8D team activities
o Working with Suppliers (technical matters)
o Working with Engineering, Controls, Manufacturing and Quality
- Participating in activities related to continuous improvement of Smardt products, this includes but is not limited to:
o Working with Engineering (Product Development, R&D, Production) on the test rig for in depth troubleshooting and development
o Mobilize to site as required to better understand operational challenges, gather data and interface with clients
o Arrange support from adjacent departments as needed
- Corrective and containment actions
Essential Requirements
Excellent analytical and problem-solving abilities
- Education in industry; University, Trade, Business, Engineering, or any other relevant discipline or equivalent years of experience (5 years)
- Practical experience with oil free chillers and magnetic bearing compressors
- Ability to add overall company value; including but not limited to reducing warranty cost, product, and/or overall business improvement
- Resilient, flexible, self-motivated
o Work well autonomously and in a team environment
- Able to work efficiently and communicate clearly under pressure
- Excellent relationship management skills with the ability to engage, negotiate and manage customer needs
- Able to drive results, maintain and/or improve customer satisfaction
Benefits
- Competitive salary
- Basic group insurance paid 100% by the employer
- Employer 401K matching (up to 6%)
- Opportunity for career advancement
- Annual performance reviews
- Training program
- Growing business and industry
Equal Employment Opportunity Statement
SMARDT is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
In compliance with all applicable U.S. laws, including the Americans with Disabilities Act (ADA) and state-specific human rights laws, we provide equal opportunity in hiring, promotions, wages, benefits, and all other terms and conditions of employment. We also offer reasonable accommodations for individuals with disabilities and sincerely held religious beliefs.
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