TECHNICAL SALES SUPPORT SPECIALIST

About us

Smalley is the global manufacturing leader of precision metal formed products – known for  our Spirolox® retaining rings and Crest-to- Crest® wave springs. Our success is propelled by our inventive spirit, devoted team members, extensive engineering proficiency, and technical ability, cultivated by over 100 years of manufacturing excellence. We supply to industries including aerospace, automotive, medical, energy, robotics and industrial machinery – supporting over 70% of the Fortune 500 global manufacturers. We are proud of our commitment to delivering innovative, high-quality products, relentless pursuit of improvement, and unwavering dedication to providing excellent service to our valued customers.

Why Smalley?

At Smalley, we take pride in cultivating an inclusive work environment that values creativity, collaboration and diversity. We believe in our associates' unique perspectives that they bring to every challenge, which is why we will empower you to push the boundaries of what is possible. We are committed to nurturing an enjoyable work atmosphere demonstrated through activities such as Spirit Days, Cancer Awareness events, Health and Wellness activities, and fun sports opportunities to play in basketball, bags, and ping pong tournaments!

We Offer

• Competitive compensation and benefits package as well as: Medical, Dental, Vision, 401k match, Life insurance, Tuition Reimbursement, PTO, and more!
• Opportunities for career advancement and professional growth
• Ongoing learning and training and development opportunities
• Company and department led team-building activities and events

Job Summary

We are currently looking for an Technical Sales Support Specialist to join our team! This individual will serve as a Smalley product expert and be a part of our technical support network. We have a diverse customer base where many of our products are custom designed to fit the needs of their applications. This individual will work directly with our customers to assist with product selection, technical design questions and general product support.

The Technical Sales Support Specialist will spend their day learning about our customers unique application requirements, helping them find the right product, and developing the customer experience.  This individual will collaborate directly with our internal Sales, Engineering, and Marketing teams to ensure best practices in all functions of the job. This includes being required to learn and provide technical guidance to our customers in a support, educational capacity while considering the best interest of all of departments. We are looking for an individual who is eager to learn, excited to take on new challenges and works great collaborating with others. The Technical Sales Support Specialist has several exciting pathways for career growth.

Job Responsibilities:

• Partners with external facing terms to develop and implement best practices related to developing leads and opportunities
• Collaborates with Marketing, Sales and Engineering team on shared projects, initiatives and strategies
• Builds strategic relationships and partners with customers and distributors in the best interests of Smalley
• Provides timely and quality services and support to all internal and external customers
• Interacts with customers and potential customers through email, phone calls, direct visits, and trade shows
• Evaluates, qualifies, and responds to inbound design/products/technical inquiries helping customers and prospects with the questions and requests
• Creates technical content for customer requests, such as CAD drawings
• Acts as a Smalley product, application and industry resource for internal and external customers
• Supports sales growth through opportunity follow-ups and account/opportunity development/nurture activities
• Enters and maintains lead and customer related data in an accurate and timely manner
• Assists with customer training on and off-site
• Represents Smalley at trade shows and other company events
• Assists in the creation of marketing material and technical writing
• Prepares, analyzes and reports on regularly tracked metrics and performance to goals and objectives
• Supports large scale process improvement, serves as a change agent, and strives for continuous improvement

Requirements:

• Bachelors degree in Engineering or Associates degree in Engineering with 2 years of experience in a Sales, Marketing or Engineering customer support role
• High technical aptitude and problem solving skills
• Exceptional verbal and written communication
• Team-oriented and collaborative
• CRM platform experience preferred
• Working knowledge of CAD programs preferred
• Engineering or Customer support experience preferred
• Must be authorized to work in the US on a permanent basis

Apply today and discover the opportunities that await you! 

A reasonable estimate of the base salary range for this role is $62,000 - $75,000 USD. Please note that actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. This role is bonus/and or incentive eligible.

EEO/Affirmative Action Smalley is an equal opportunity employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training, and other personnel actions involving persons in all job titles and shall occur without regard to race, color, religion, sex, pregnancy (including childbirth and related conditions), age, national origin, disability, genetic information, veteran or military status, sexual orientation, gender identity, creed, ancestry, marital status, or any other legally protected class as recognized by applicable law. 

You may be eligible for the following competitive benefits: medical, dental vision, life, accident & disability, parental leave, tuition reimbursement, employee assistance program, paid holidays, paid time off and 401(k).

*Should you need further assistance to apply to any of our job postings or have any general questions, please contact us at 847-719-5900.

Salary : $62,000 - $75,000