What are the responsibilities and job description for the ServiceNow Engagement Lead position at SmallArc, Inc?
Job Title: ServiceNow Engagement Lead
Location: Columbus, OH (Local Only) (Onsite 5 days/week)
Employment Type: Full-Time / Contract-to-Hire
Client FPL( Kyndryl)
Mode on Interview - In-Person, Need Local, Need convertible candidate
With References:
Note: Must be Linkedin Before 2020 and match with the resume
Local to Columbus OH
Role Overview: We are seeking a senior-level ServiceNow Engagement Lead to oversee the delivery of complex enterprise solutions for a large-scale public sector project. This individual will serve as the primary bridge between technical delivery teams and senior stakeholders, ensuring that platform implementations align with organizational goals within a highly regulated FedRAMP environment.
The ideal candidate will have deep ServiceNow expertise and a proven track record of leading multi-workstream digital transformations (ITSM, ITOM, HRSD, etc.) from inception through value realization.
Key Responsibilities:
* Strategic Delivery: Lead the end-to-end delivery of ServiceNow engagements, managing scope, schedule, budget, and governance for parallel workstreams.
* Stakeholder Management: Act as the primary point of contact for project leadership, facilitating workshops, steering committee meetings, and regular status reporting.
* Compliance & Governance: Ensure all platform configurations and architectural decisions adhere to FedRAMP security standards and public sector regulatory requirements.
* Methodology Leadership: Apply NowCreate or similar Agile/Scrum methodologies to drive successful outcomes, managing sprint planning, backlogs, and RIDAC (Risks, Issues, Decisions, Action Items, and Changes) logs.
* Cross-Functional Orchestration: Coordinate between Business Analysts, Developers, and Architects to translate complex business requirements into scalable technical solutions.
* Quality Assurance: Oversee User Acceptance Testing (UAT) and Organizational Change Management (OCM) activities to ensure high adoption rates and client satisfaction.
Required Qualifications:
* Experience: 8 years of progressive experience in professional services or IT consulting, with at least 5 years specifically dedicated to leading ServiceNow implementations.
* Technical Depth: Extensive knowledge of the ServiceNow platform across multiple product lines (e.g., ITSM, ITOM, CSM, or SPM).
* Education: Bachelor’s degree in Computer Science, Information Technology, Business, or a related field.
Preferred Qualifications:
* Public Sector Knowledge: Demonstrated experience working with state or local government entities, specifically within a FedRAMP or similarly secured cloud environment.
Certifications (Highly Preferred):
* ServiceNow Certified System Administrator (CSA)
* ServiceNow Certified Implementation Specialist (CIS) in one or more modules
* Project Management Professional (PMP) or PRINCE2
* Certified Scrum Master (CSM)
* ITIL v4 Foundations or higher
Salary : $60