What are the responsibilities and job description for the Digital & Social Media Specialist position at Small Giants?
Job Description
Digital & Social Media Specialist - Phoenix
WHO WE ARE: Cultivate Your Career with a Vibrant, Dedicated Team
Small Giants isn’t just a marketing and business development agency; we’re a thriving community committed to long-term success in Phoenix and Denver. We are a woman-owned, highly specialized strategic and creative agency specifically focused on commercial real estate, construction, and professional services. This is an award-winning, highly collaborative company specializing in commercial real estate and construction (CRE and AEC) clients of all sizes across the country.
We believe in crafting specialized growth strategies, creative concepts, brand storytelling and strategic communications that drive our clients’ success. Our vibrant team culture thrives on collaboration, continuous learning, and shared achievement. From team outings and catered lunches to ongoing internal education opportunities, we are committed to helping our team deepen their expertise and grow their careers at Small Giants.
If you’re a self-motivated individual who thrives in a fast-paced environment, brings thoughtful ideas to the table, and values collaboration and accountability, you’ll find a rewarding and long-term home with us.
Is this you?
Behaviors and talents needed for this position:
- Ability to take multiple activities and organize them into clear, actionable workflows
- Highly organized with strong attention to detail
- Collaborative and team-oriented
- Driver of process and follow-through
- Data-analytic driven and performance aware
- Strong written communicator with the ability to adapt tone and voice across brands
- Technology-driven with the ability to apply tools and platforms to achieve results
- Driven to protect company culture while achieving results
What the position entails:
Social Media Strategy & Execution
- Support the execution of social media strategies aligned with client goals and agency standards
- Manage and maintain social media content calendars across multiple clients
- Write, edit, and schedule social media content across platforms including LinkedIn, Instagram, and Facebook
- Ensure consistency with brand standards, messaging, and approved strategy
Platform & Process Management
- Support administration of social media platforms and scheduling tools
- Maintain organized documentation for content calendars, approvals, and reporting
- Execute project plans related to social and digital initiatives
- Support alignment of social media execution with broader marketing and communications initiatives
Cross-Team Collaboration & Accountability
- Work collaboratively with account leads, designers, and strategists to execute social deliverables
- Participate in regular internal meetings to review timelines, priorities, and deliverables
- Support accountability to timelines and commitments set by account teams and leadership
- Escalate risks or roadblocks that could impact delivery or performance
Performance Tracking, Reporting & Optimization
- Monitor engagement, comments, and messages across platforms
- Track KPIs related to social media performance and content health
- Assist with regular reporting and analysis to account leads and leadership
- Apply insights to continuously improve content performance and efficiency
Leadership & Initiative Support
- Support execution of department and agency initiatives as directed by leadership
- Contribute to initiatives discussed and tracked through the Business Leadership Team (BLT) and Executive Leadership Team (ELT), as applicable to digital and social media
- Execute tasks and project plans that align with annual priorities and timelines
Qualifications
- 2–5 years of experience in social media, digital marketing, or a related role
- Experience within the Commercial Real Estate, Construction and Design industries to best serve our clients
- Agency experience preferred
- Strong writing and editing skills with attention to detail
- Experience managing multiple clients, brands, or accounts simultaneously
- Familiarity with social media management, scheduling, and analytics platforms
- Experience in commercial real estate, construction, or professional services is a plus