What are the responsibilities and job description for the Operations Manager position at Small Engine Specialists?
Lead daily operations at Small Engine Specialists, Inc., a thriving outdoor power equipment dealer in Lincoln, NE. As our EOS Integrator (Rocket Fuel), you'll bridge vision to execution: Own service efficiency (50% utilization goal), team accountability ("Own It" Core Value), and customer raves (500 Google Reviews target). Guide a 10-15 person team through seasonal peaks, document processes for scalable growth, and hit 2026 Rocks like weekly huddles and scorecard rollout. Report to Owner Brady Fink in a post-rebuild culture of elite service and steady traction. Ideal for a GWC fit (Gets ops, Wants Rocks, Capacity for impact) with 3 years in service/retail/dealerships. $60K base up to $6K bonuses on Rocks. Health/dental/vision/401k included. Join us to turn hands-on leadership into EOS-powered momentum—Traction in action.
About Small Engine Specialists, Inc.
Since 1990, Small Engine Specialists, Inc. has been more than just a place for outdoor power equipment—it’s been a proud, family-run business and a trusted part of the Lincoln community. What started with a commitment to quality and personal service has grown into a local favorite known also for its expert advice and dependable support. Today, that tradition continues with Brady Fink, who recently purchased the business from his father, Dan. Having grown up around the shop, Brady brings not only a deep passion for the work, but a fresh vision for the future—while staying true to the values his family built the business on: honesty, quality, and personalized care. Unlike the big box stores, we don’t just hand you a boxed-up machine—we make sure your equipment is fully assembled, tested, and ready to go. Our experienced technicians walk you through everything, so you feel confident and prepared the moment you leave our store. For over 30 years, families and homeowners in Lincoln and the surrounding areas have trusted Small Engine Specialists for reliable equipment and friendly hometown service. Whether you're buying, repairing, or just looking for expert advice, we’re here to help—offering the kind of support only a family business can. Stop by and experience the difference for yourself.
Description
Small Engine Specialists, Inc., a leader in outdoor power equipment sales and service, is seeking an Operations Manager to drive our 2026 traction. As our EOS Integrator (Rocket Fuel style), you'll own daily execution—building efficient systems, leading a tight-knit team of 10-15, and hitting Rocks that fuel our next growth phase.
We're post-rebuild, with a reputation for elite service and steady momentum. You'll report to Owner Brady Fink, ensuring processes stick (50% service efficiency goal), accountability thrives ("Own It" Core Value), and customers rave (500 Google Reviews target). This is hands-on leadership in a seasonal, high-margin biz—fixing workflows and elevating the standard across service and retail.
If you Get It (ops in dealerships), Want It (Rocks results), and Have Capacity (3 yrs exp), join us to turn stability into scalable growth. No corporate BS—just pride in Nebraska's go-to for mowers, chainsaws, and beyond.
Success Milestones:
90 Days In: You've onboarded seamlessly—baselined key metrics (e.g., service workflows audited), led your first weekly huddle with 100% team buy-in, hit an early Rock (e.g., scorecard launch), and fostered "Team Over Everything" through Core Values coaching. Early wins build trust and quick traction.
1 Year In: You're the glue holding our EOS rhythm— all 6 Rocks delivered (e.g., 50% efficiency live, 500 reviews earned, operations foundation rock-solid), team accountability at peak (NPS >8), and we've locked in consistent growth with processes that run without owner oversight. You're scaling us ethically, per Traction, and loving the impact.
Key Responsibilities (Our 2026 Rocks – Bonus-Eligible):
- Strengthen team accountability: 100% huddle rhythm Core Values coaching (Q1-Q4).
- Boost service efficiency: 50% jobs/tech utilization, <7-day turnaround (Q2-Q3).
- Elevate customer experience: 90% satisfaction, zero surprises via follow-ups (Q1-Q4).
- Hit 500 Google Reviews: 125/quarter through seamless prompts (Q1-Q4).
- Solidify operations foundation: Live scorecard documented processes (Q1-Q2).
- Lock revenue baseline: Monthly sales momentum gross margin targets (Q3-Q4).
Requirements:
- 3 years ops management in service/retail/dealerships (equipment a plus).
- EOS familiarity or process/systems passion (Traction mindset).
- Proven in seasonal ops: Handling peaks (e.g., April surges) and dips.
- GWC fit: Gets accountability, Wants Rocks, Capacity for 40-50 hr weeks.
- Tech-savvy: QuickBooks/Gusto/CRM experience.
- Clean driver's license; local to Lincoln preferred.
Compensation & Benefits:
- Base: $60,000/year.
- Performance Bonuses: $1,000 per quarterly Rock hit (up to $6,000/year, vested on delivery).
- Plus: Health/dental/vision/401k (Gusto-managed).
- Total Potential: $66,000 Year 1.
How to Apply: Apply directly via our Gusto job posting (submit resume "Why EOS?" in 1 para). We track all applicants on-site and review weekly—top fits interview end of Nov.
EEO Statement: Small Engine Specialists is an equal opportunity employer.
Salary : $6,000 - $66,000