What are the responsibilities and job description for the Hotel Front Desk Agent position at Small Batch Hospitality?
The Hotel Front Desk Agent plays a crucial role in creating a welcoming and efficient experience for guests. Working within a small front desk team and reporting directly to the Hotel Manager, this role requires excellent customer service and organizational skills to manage reservations, check-ins, and inquiries effectively. Typically working an 8-hour shift, the agent ensures smooth front desk operations without travel requirements.
Responsibilities
- Conduct guest check-ins and check-outs efficiently
- Manage reservations and update booking records
- Provide exceptional customer service and telephone support
- Resolve guest complaints promptly and professionally
- Assign rooms based on availability and guest preferences
- Maintain accurate record keeping for front desk activities
Preferred Qualifications
- 1 years of experience in hospitality
- Familiarity with reservation software systems
- Strong communication and problem-solving skills
- Attention to detail in all tasks
Salary : $16