Operations Supervisor - WARM

Essential Job Functions: 

• Supervises development and delivery of efficient operations to allow for the provision of client treatment services, ensuring daily compliance with program procedures.
• Provides regular and consistent training and coaching to encourage the professional development of all assigned staff.
• Writes program reports; documents program progress; reviews reports and case files; prepares reports for internal and external reviews and audits; provides information regarding problem resolution, program progress, staff development.
• Ensures compliance with local, state, and federal requirements to ensure facility licensing; conducts facility inspections to ensure compliance with facility safety procedures and guidelines.
• Participates in team meetings.
• Participates in program activities with other human services organizations, facilities, committees, and government agencies, when assigned.
• Supervises the process of admission and discharge of clients; orients the client to the facility; and where appropriate, explains rules, policies and procedures.
• Supervises the conduct and participation in basic life skills activities.
• Completes all assigned documentation, including, but not limited to, progress notes and logs regarding client activities and behavior patterns, and notes all changes in all areas.
• Obtains required program information; inventories client valuables.
• Develops staff schedules, in accordance with regulatory standards.
• Controls verbally and/or physically abusive and aggressive clients by use of trained and approved aggression control techniques.
• Communicates effectively with suicidal, mentally, emotionally, and/or psychologically disturbed clients to diffuse potentially life-threatening situations.
• Assists with transportation operations/coordination.
• Performs other related duties as assigned.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Minimum Education and/or Experience:  Possession of a Bachelor's Degree from an accredited university or college with a major in a related human services field and two (2) years of experience serving target population. An equivalent combination of education, training, and experience may be substituted for the degree requirement based on program guidelines.

Knowledge/Skills/and Abilities: 

• Knowledge of personnel and administrative policies and procedures, and principles of supervision.
• Knowledge of therapeutic techniques and psychotropic drugs.
• Knowledge of federal, state, and third party billing procedures and other revenue procedures.
• Knowledge of the main provisions of the Baker Act and Marchman Act.
• Ability to write clear and concise reports.
• Ability to hold subordinates accountable for their performance through written feedback.
• Ability to operate standard office equipment.
• Ability to communicate effectively, both orally and in writing, with other employees, program staff, clients, outside organizations, and others.
• Ability to de-escalate verbally and/or physically abusive and aggressive clients using the Mandt System
• Ability to ensure the safety and well-being of the client, other clients, and employees through the enforcement of established operational procedures. 
• Ability to supervise and guide the work of others in making client management decisions. 

Necessary Special Requirements: Possession of a valid Florida driver's license, acceptable driving record, and proof of personal automobile insurance if required to drive an SMA vehicle and/or use a personal vehicle for SMA business. Complete State of Florida mandatory background screening prior to start of employment.  Complete SMA required training during the first six (6) months of employment and updated if required.

Physical: Mobility and ability to bend and reach during an 8-12 hour day. Able to lift minimum 10 pounds. Visual and auditory acuity sufficient to evaluate, intervene, treat, and record client health care needs. Fine motor skills for legible and accurate charting, daily correspondence and presentation, either manually or orally. Work endurance ability to work 8-12 hour shifts with a meal break, as possible. Routine 8-12 hour shifts. Hours and days off may vary. Extra hours may be required. Work assignment locations may vary.

Application: This class specification is intended to identify the class and illustrate the kinds of duties that may be assigned to its incumbents.  It should not be interpreted as describing all of the duties whose performance may ever be required of such an employee or be used to limit the nature and extent of assignments such individuals may be given.