What are the responsibilities and job description for the Customer Enrollment Representative position at SM Communications?
SM Communications operates as a sales and development firm in Harrisburg, and we're adding a full-time Customer Enrollment Representative to our team focused on Verizon FiOS. The Customer Enrollment Representative meets customers, explains how FiOS fiber internet and TV bundles work, and guides them from curiosity to active service.
As a Customer Enrollment Representative, you’ll be trained to balance customer support with Verizon Fios account setup and service guidance. You’ll explain Verizon Fios features, address concerns, and provide clear direction to ensure satisfaction. This Customer Enrollment Representative role offers opportunities for advancement, and success depends on establishing Verizon Fios as the preferred service for our customers.
Responsibilities of a Customer Enrollment Representative
- Connect with customers to uncover pain points like slow streaming, unstable Wi‑Fi, or outdated cable service, then position Verizon FiOS as the top‑tier fiber solution.
- Showcase FiOS strengths: speed, stability, multi‑device performance, through simple, lifestyle‑based demonstrations that resonate with busy customers.
- Strengthen customer confidence by highlighting FiOS’s unmatched reliability, low latency, and whole‑home coverage in a clear, non‑technical way.
- Guide customers through plan options to help them choose FiOS packages that balance budget, speed, and device demands.
- Contribute to territory success by consistently driving awareness of FiOS upgrades and educating residents on long‑term fiber benefits.
- Deliver friendly, easy‑to‑understand explanations that help customers be excited and confident about upgrading to FiOS.
- Attend weekly Customer Enrollment Representative meetings to further strengthen your skills and stay up-to-date on the latest Verizon technology.
Qualifications of a Customer Enrollment Representative
- Prior Customer Enrollment Representative experience is highly preferred.
- Strong interest in customer engagement is a plus.
- Crushes daily performance targets by proving the value of 100% fiber-optic power.
- Radiates high energy to turn passing conversations into finalized Verizon enrollments.
- Highlights why Verizon beats the local cable company in every customer conversation.
Pay: $900.00 - $1,500.00 per week
Work Location: In person
Salary : $900 - $1,500