What are the responsibilities and job description for the Retail Lead position at Sloomoo Institute LLC?
Job Title: Retail Lead
Job Type: Full Time
Hourly- $23.00 per hour
About Us:
Sloomoo Inc. is an interactive experience, based on slime and all things #satisfying. Founded in late 2019 by two best friends who found slime healing during difficult times, the mission of the company is to deliver joy. Playing with slime taps into four of the five senses: it's visually mesmerizing; it smells delicious (Sloomoo slimes are hand-made and scented); it offers soothing ASMR sounds; and it feels both relaxing and playful.
The environment is made for digging in with your hands and getting off of your screens, whether you're a kid or a kid-at-heart. A finalist of Fast Company's Innovation by Design Award, the design of Sloomoo is glossy, contemporary, and accessible.
There are five locations - New York, Atlanta, Chicago, Houston, and Los Angeles - with more on the way. Mission driven, the brand supports mental fitness through a partnership with the Goldie Hawn Foundation's MindUP and is committed to neurodiverse inclusivity (the aim is for 10% of the workforce to be neurodiverse, including people who bring job coaches to work).
Position Summary
As a Retail Lead, you will be a key part of our leadership team, supporting the General Manager in overseeing the retail floor, ensuring exceptional customer experiences, and guiding the team to meet sales goals. This role requires a mix of hands-on engagement, operational efficiency, and a deep enthusiasm for Sloomoo’s playful and creative world.
You will be key to upholding Sloomoo’s values: Innovation |Excellence |Joy | Inclusivity | Resilience | Accountability| Collaboration
Responsibilities:
Customer Experience & Sales:
Deliver an engaging, fun, and interactive shopping experience.
Assist guests with product selection and slime customization.
Drive sales through excellent product knowledge and storytelling.
Maintain a high level of energy and enthusiasm on the floor.
Customer engagement and upselling.
Leadership & Team Support:
Lead by example, motivating and coaching team members.
Assist in training new hires and reinforcing company standards.
Support scheduling, breaks, and team coordination during shifts.
Coordinate and provide training for retail specialists on brand standards.
Support Experience operation when required.
Operations & Visual Merchandising:
Maintain visual and sensory merchandising to align with brand standards.
Ensure product displays are well-stocked, organized, and inviting.
Process transactions accurately using the POS system.
Help oversee inventory management, restocking, and loss prevention.
Store Ambassadorship:
Embody the spirit of Sloomoo through creativity and playfulness.
Support special events, workshops, and community engagement initiatives.
Address customer inquiries and resolve concerns in a positive manner.
Other duties as assigned.
Qualifications:
1–3 years of experience in retail, customer service, or a related field.
Strong leadership skills with the ability to motivate and inspire a team.
Excellent communication and interpersonal skills.
Passion for creativity, sensory play, and engaging customer experiences.
Ability to work flexible hours, including weekends and holidays.
Comfortable working in a fast-paced, high-energy environment.
Inclusivity Commitment:
Sloomoo Institute is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Institute does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.