Retail Lead

Job Title: Retail Lead      

Job Type: Full Time 

Hourly- $23.00 per hour 

ABOUT SLOOMOO

Sloomoo celebrates joy through an interactive experiential world, focused on slime, hands-on play, and all things #satisfying. Sloomoo launched in October of 2019 with an immersive 12,000 square-foot experience in Soho, NYC, where hand-crafted, artisanal slime (dozens of textures and the most delicious scents), soothing ASMR, and wondrous delights (you can slingshot slime, walk on slime, design your own slime, and more) converge with glossy, contemporary design.

Sloomoo’s universe has expanded - there are now a total of 5 Institutes (NYC, LA, Houston, Chicago, Atlanta) and two MiniMoos (Boston, Philadelphia) with more to come.

MiniMoos are smaller than the Institutes but packed with as much color, surprise, and play.

The brand has been featured in People Magazine, Vogue, the Today Show, the Kelly Clarkson Show, the Tamron Hall Show, Forbes, INC,  and more.

The mission: Deliver joy, whether you’re a kid or kid-at-heart.

Position Summary 

As a Retail Lead, you will be a key part of our leadership team, supporting the General Manager in overseeing the retail floor, ensuring exceptional customer experiences, and guiding the team to meet sales goals. This role requires a mix of hands-on engagement, operational efficiency, and a deep enthusiasm for Sloomoo’s playful and creative world.

You will be key to upholding Sloomoo’s values: 

1. Joy – Joy is our DNA. We spark wonder, play, and creativity in everything we do.

2. Accountability – We own it. Every action, every result—our name is on it.

3. Collaboration – Joy happens when we create together. We rise as one team.

4. Innovation – We push limits, dream big, and turn bold ideas into reality.

5. Inclusivity – Everyone belongs. Every voice matters.

6. Resilience – We pivot, solve, and grow stronger through every challenge.

7. Excellence – Good isn’t enough. We obsess over the details that make greatness.

Responsibilities: 

Customer Experience & Sales:

• Deliver an engaging, fun, and interactive shopping experience.

• Assist guests with product selection and slime customization.

• Drive sales through excellent product knowledge and storytelling.

• Maintain a high level of energy and enthusiasm on the floor.

• Customer engagement and upselling.

Leadership & Team Support:

• Lead by example, motivating and coaching team members.

• Assist in training new hires and reinforcing company standards.

• Support scheduling, breaks, and team coordination during shifts.

• Coordinate and provide training for retail specialists on brand standards.

• Support Experience operation when required. 

Operations & Visual Merchandising:

• Maintain visual and sensory merchandising to align with brand standards.

• Ensure product displays are well-stocked, organized, and inviting.

• Process transactions accurately using the POS system.

• Help oversee inventory management, restocking, and loss prevention.

Store Ambassadorship:

• Embody the spirit of Sloomoo through creativity and playfulness.

• Support special events, workshops, and community engagement initiatives.

• Address customer inquiries and resolve concerns in a positive manner.

• Other duties as assigned.

Qualifications:

• 1–3 years of experience in retail, customer service, or a related field.

• Strong leadership skills with the ability to motivate and inspire a team.

• Excellent communication and interpersonal skills.

• Passion for creativity, sensory play, and engaging customer experiences.

• Comfortable working in a fast-paced, high-energy environment.

• Ability to work flexible hours, including weekends and holidays.

• Minimum age: 18 years.

Inclusivity Commitment:

Sloomoo Institute is a company that respects and welcomes the uniqueness of each employee and offers everyone the means to find their place and thrive. We are committed to equal employment opportunities, career development opportunities and promoting initiatives aimed at creating a culture that is meaningful, innovative and successful. Sloomoo Institute does not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, status as a protected veteran, status as an individual with neurodiversity or a disability or other applicable legally protected characteristics.