What are the responsibilities and job description for the RN Triage (Full Time Hybrid) position at SLOCUM ORTHOPEDICS, P?
Answer all phone calls from patients with medical concerns that are directed through switchboard or other internal departments
Determines if patient has had recent trauma, closed reduction, or surgery and manages the patient concerns according to protocols
Is mindful of the most common medical complications related to surgery and trauma (i.e. DVT/PE, infection, compartment syndrome, and unmanaged pain) and triages per protocols
Identifies emergency situations and instructs patients to call 911
Ensures that a valid “Authorization to Communicate” is in effect when speaking about a patient to someone other than the patient him/herself
Communicates clearly and promptly with physicians regarding serious changes in patients’ condition related to their orthopedic condition for which they are being treated
Documents all patient phone calls in the electronic medical record upon completion of the call
Supports a coordinated workflow for patients between triage, medical assistants, and physicians.
Proactively works with supervisor when it is noticed that physician standards of practice are not currently reflected in protocols
Strictly adheres to all HIPAA rules and regulations
Acts as a positive role model in demonstrating excellent patient care and service standards
Promotes patient education
Able to skillfully navigate through EPM and EHR in Next Gen, and outside health information systems such as Centricity, McKenzie Portal, etc.
Has and maintains a current knowledge of orthopedic surgeries, plans of care, conditions, and terminology
Other duties as assigned
Salary.com Estimation for RN Triage (Full Time Hybrid) in Eugene, OR
$147,384 to $185,640
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