Technical Support Rep

Req ID: 11757

JOIN AN INDUSTRY LEADER! Quality First & Green Always

Sloan is the world’s leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water- efficient products including flush valves, electronic faucets, soap dispensing and sink systems along with vitreous china fixtures for commercial, industrial and institutional markets worldwide.

About us:

Flushmate' s Customer Service Representative role is one of a creative, tenacious problem solver. In this role you are the primary source to provide timely and accurate solutions on requests from internal and external customers. This position collaborates with other members of the Customer Service Team ensuring customer expectations are met. This role is based out of our New Hudson, MI facility and reports to the Customer Service Manager.

What you will do:

• Respond to phone calls and emails from customers in a timely manner with accurate information (via phone or email). This includes inquiries of product troubleshooting, warranty support shipments, order status and returns. All pertinent notes logged in Customer Service data base
• Accurately enters and reviews customer accounts and shipments and provides customers with any feedback relating to product information.
• Report and record findings from customers, to our internal departments such as Quality, Engineering and Manufacturing in regard to product issues, information and installations.
• Other duties and responsibilities as required.
  
  

What we are looking for:

• High School Diploma or GED
• Actively identifies problems and opportunities for change and implements solutions where appropriate.
• Actively seeks information to understand customers’ circumstances, problems, expectations, and needs.
• Demonstrates clear, professional, and respectful verbal and written communication in all interactions, consistent with an inclusive work environment.
• High level of attention to detail and accuracy.
• Organizational skills with ability to prioritize and meet multiple deadlines.
• Proficient level experience working with Microsoft Office Suite (Word, Excel, PowerPoint, etc.).
• Strong problem solving and detail orientated.
  
  

A plus, but not required:

• 3 Years Customer Service experience
• Plumbing industry experience.
• Knowledge and experience with Sage.
  
  

Sloan is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

The statements herein are intended to describe the general nature and level of work being performed by employees and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. This job description may be reviewed and modified at any time. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Excludes individuals covered by a Collective Bargaining Agreement.

Why you’ll love working here:

Inclusive Culture: YOU Belong at Sloan

At Sloan, we are committed to fostering an inclusive and diverse workplace where diverse backgrounds and perspectives are embraced and celebrated. We proudly offer equal employment opportunities regardless of race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, age, genetic information, marital status, political affiliation, veteran status, or any other characteristic protected by law.

Growth Opportunities: We invest in our employees’ professional development with ongoing training and career advancement opportunities.

Innovative Projects: Be part of exciting projects that push the boundaries of technology and have make a real difference in the world.

Benefits:

• Comprehensive Health Coverage: Medical (including prescription coverage), Dental, and Vision Insurance, effective the first of the month following your hire date.
• Health Savings Account (HSA): With company contributions for most medical plan options.
• Financial Security: Basic Life, Basic Accidental Death and Dismemberment, Short-term Disability, Long-term Disability, and Accident Insurance.
• Additional Protection: Optional Life, Critical Illness, Hospital Indemnity, Legal, Pet Insurance, and Identity Theft Protection.
• Convenient Commuter Benefits: Save on your daily commute.
• Flexible Spending Accounts: Dependent Care FSA to help manage your expenses.
• Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy.
• Retirement Savings: 401(k) Retirement Savings Plan with a company match and immediate vesting.
• Generous Time Off: Paid Holidays, Volunteer Time Off, Paid Time Off, Sick Leave, Military Leave, Parental Leave, Bereavement Leave, and other paid or unpaid state/local leaves where required.
• Work-Life Balance: Hybrid Work Program to support your flexibility.
• Employee Referral Program: Earn rewards for referring great talent.
• Professional Development: Tuition Reimbursement Program to help you grow your skills.
• Community and Networking: Join our Employee Business Groups and connect with colleagues.
  
  

We Are Proud Partners With the Chicago Cubs

We are a Legacy Partner of the Chicago Cubs and we are proud to be the organization’s official water efficiency partner! Through this relationship, which includes the naming rights to Sloan Park, the Cubs’ Spring Training facility in Mesa, Arizona, we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.

JOIN AN INDUSTRY LEADER!

For additional company information please visit our website at www.sloan.com.

We Are An Equal Opportunity Employer.