House Manager

About Us:

At Sloan Comfort Care Home (SCCH), a program of Accountable Health Community, our mission is to provide deeply compassionate end-of-life care that respects the dignity and autonomy of each guest. Unlike traditional healthcare settings, Sloan Comfort Care Home serves only two guests at a time, creating an environment where personalized care, meaningful relationships, and dignity remain at the center of every guest's experience.

Position Summary:

Sloan Comfort Care Home is seeking a compassionate, organized, and mission-driven full-time House Manager to provide hands-on care leadership and operational oversight within the Home. This is a hands-on leadership role that combines direct guest care with care coordination, staff leadership, volunteer management, scheduling, training, and support of daily household operations.

While hospice providers oversee medical care, the House Manager serves as the day-to-day leader within the Home, helping ensure guests, families, volunteers, and caregivers receive the support they need. The majority of the House Manager's time is spent providing direct care and supporting daily operations while coordinating communication, schedules, training, and volunteer engagement.

This role is ideal for an experienced caregiver who enjoys leading by example, building relationships, coordinating teams, and creating a warm, welcoming environment where guests can live their final days with dignity and comfort. The House Manager provides approximately 40 hours per week of direct care, leadership, and operational oversight, ensuring exceptional guest care, effective team communication, volunteer engagement, and smooth daily operations.

Working closely with the Executive Director, the House Manager helps support the overall mission, culture, and functioning of the Home while fostering a collaborative, compassionate, and accountable care team.

The successful candidate will demonstrate a commitment to treating all guests, families, volunteers, and colleagues with dignity, respect, empathy, and professionalism. Flexibility to work occasional evenings, weekends, holidays, and on-call shifts as needed to support guest care and operational needs is required.

Reports To: Executive Director

General Duties

Quality Care: Provide exceptional end-of-life care and support to guests, their loved ones, and visitors, maintaining high standards of dignity, comfort, and compassion while respecting autonomy, preferences, and choice.

Guest Care Coordination: Coordinate and oversee daily guest care activities to ensure continuity of care, timely communication, and consistent implementation of individualized care plans.

Care Plan Implementation: Read, follow, and help ensure adherence to personal care interventions outlined in each guest's care plan.

Guest Monitoring & Communication: Monitor guest condition and promptly communicate changes, concerns, and relevant observations to hospice providers, families, staff, volunteers, and leadership as appropriate.

Medication Management: Administer and handle medications safely according to SCCH training, policies, and procedures, ensuring accurate and timely documentation of medications, treatments, and guest care.

Documentation: Maintain accurate, complete, and timely charting and documentation related to guest care, medications, incidents, and household operations.

Team Leadership: Provide day-to-day leadership, guidance, and support to caregivers, staff, and volunteers while promoting a culture of teamwork, accountability, professionalism, and compassion.

Caregiver & Volunteer Support: Lead onboarding, training, mentoring, and ongoing development of staff and volunteers to ensure consistency in care delivery and adherence to organizational standards.

Scheduling & Coverage: Develop and manage staff schedules to ensure appropriate coverage, continuity of care, and effective operation of the Home.

Volunteer Coordination: Coordinate volunteer scheduling, communication, orientation, and support to ensure volunteers are effectively integrated into the mission and daily operations of the Home.

Household Operations: Oversee and participate in household tasks including cooking, cleaning, laundry, supply management, and maintaining a safe, welcoming, and comfortable environment.

Inventory & Supply Management: Monitor household and care-related supplies, coordinate ordering and restocking, and help ensure resources are available to meet guest needs.

Issue Reporting & Problem Solving: Identify, address, and communicate operational, staffing, safety, and guest care concerns in a timely and professional manner. Notify the Executive Director of significant issues and recommend solutions when appropriate.

Team Collaboration: Work collaboratively with hospice providers, volunteers, staff members, families, and community partners to support guest care and organizational goals.

Mission Alignment: Demonstrate attitudes, actions, and leadership that align with the mission, values, and philosophy of Sloan Comfort Care Home.

Home Leadership & Support: Partner with the Executive Director to identify opportunities for quality improvement, strengthen team performance, and support the ongoing growth and effectiveness of the Home.

Other Duties: Perform additional responsibilities as assigned to support the guests, team, operations, and mission of Sloan Comfort Care Home.

Requirements:

● Minimum of 3-5 years of caregiving, healthcare, or related experience preferred.

● Prior leadership, scheduling, care coordination, training, or supervisory experience strongly preferred.

● Ability to provide leadership, coaching, and constructive feedback to staff and volunteers.

● Strong interpersonal, organizational, leadership, and communication skills.

● Ability to lead collaboratively while maintaining professionalism, accountability, and compassion.

● Ability to work independently, prioritize responsibilities, and respond calmly in emotionally sensitive situations.

● Commitment to compassionate end-of-life care and guest-centered support.

● Ability to successfully complete criminal background and drug screening.

● Ability to lift up to 35 pounds and safely perform physical caregiving tasks.

● Comfortable with exposure to body fluids and use of universal protective equipment as required.

● Completion of SCCH orientation and training requirements.

Preferred Qualifications

● Experience in palliative care, home care, healthcare, social services, or caregiving environments.

● Experience coordinating care teams or supervising staff and volunteers.

● Knowledge of end-of-life care principles and comfort-focused caregiving.

Why Join Us?

This is an opportunity to play a central leadership role in a unique care environment where only two guests are served at a time, allowing for meaningful relationships, personalized care, and a profound impact on guests and families. As House Manager, you will help lead a dedicated team committed to ensuring every guest experiences comfort, dignity, and compassionate support at the end of life.

How to Apply

If you are dedicated to providing outstanding end-of-life care and support, we invite you to apply. Please submit your resume and cover letter to connect@comfortcarewny.org by June 15, 2026.