Onsite Support - South San Francisco, CA

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

We are seeking a highly adaptable and collaborative IT professional who is comfortable working across a broad range of technologies. The ideal candidate will provide outstanding user support while also applying critical thinking to improve systems, infrastructure, and operational processes.

Key Qualifications & Experience

• Demonstrated commitment to exceptional customer service, delivering a “white glove” support experience.
• Strong systems administration background with an engineering-focused, problem-solving mindset.
• Solid understanding of networking fundamentals (Cisco Meraki experience strongly preferred; Palo Alto exposure is a plus).
• Experience supporting both macOS and Windows environments in a professional setting.
• Proficiency with Kandji, Okta, Google Workspace, Microsoft Entra ID, and Intune.
• Proven ability to troubleshoot and resolve end-user hardware, software, and network issues efficiently.
• Familiarity with employee onboarding/offboarding processes and supporting lab-based environments.
• Highly proactive, team-oriented, and execution-driven with a strong sense of ownership.
• Experience within the biotech industry is preferred but not required.
  
  

Benefits

• 401k match
• Comprehensive group health, dental, vision benefits
• Life insurance/LTD
• Discretionary PTO
• Salary: $80,000-$85,000
  
  

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.