Director, Commercial IT Launch

At Slipstream, we work to streamline IT Support and provide managed solutions with a strategic consulting and global leadership management approach. Our solutions are designed exclusively for emerging pharma and biotech organizations.

Slipstream’s industry-leading solutions free clients from the demands of internal IT and allow them to rapidly advance their mission. Led by a leadership team that has been together for over 10 years, you will join a proven team, culture, and strategy to drive innovation within the IT outsourcing industry while developing your skillset with the opportunities for internal growth.

Job Summary

Due to an accelerated commercialization timeline, we are seeking an experienced Commercial IT Launch Director / Business Partner Consultant to lead and support the build-out of our commercial technology capabilities ahead of product launch. This is an urgent, high-impact engagement — commercial activities are already ramping across the organization and the business can not wait for IT. The ideal candidate brings deep pharma commercial IT hands-on launch experience, operates with urgency and autonomy, and can immediately bridge the gap between business momentum and technology readiness.

Responsibilities

Commercial IT Launch Leadership

• Serve as the primary Commercial IT Business Partner for the launch program.
• Drive IT readiness in parallel with — and often ahead of — business workstreams.
• Maintain a proactive cadence with commercial stakeholders to anticipate needs before they escalate.
• Lead planning and delivery across all commercial technology workstreams to meet launch timelines.

CRM Strategy & Enablement

• Oversee CRM platform readiness, configuration, and commercial deployment.
• Partner with Sales, Marketing, and Commercial Operations to define CRM workflows, data structures, and field force enablement.
• Ensure CRM integrates effectively with downstream data and analytics platforms.

Commercial Data Warehouse

• Lead the transition of the Commercial Data Warehouse from sandbox to production-ready environment.
• Coordinate data ingestion, validation, and quality processes across commercial data sources.
• Partner with analytics and data engineering teams to ensure warehouse supports launch analytics needs by Q3.

Veeva Ecosystem & Commercial Data

• Manage Veeva platform configurations and integrations (CRM, Vault, Network, OpenData as applicable).
• Oversee master data management, HCP/HCO data, and affiliate data within the Veeva ecosystem.
• Ensure Veeva data flows are compliant, validated, and ready for commercial activation.

Branding & Unbranded Initiatives

• Support technology enablement for both branded promotional and unbranded (disease awareness) programs.
• Ensure digital and data infrastructure is in place for multichannel launch campaigns.
• Collaborate with Medical Affairs, Marketing, and Regulatory on compliant content and data use.

Commercial Analytics & Operations

• Enable commercial analytics capabilities including reporting, dashboards, and KPI tracking for launch.
• Partner with Commercial Operations on targeting, alignment, incentive compensation, and field reporting infrastructure.
• Ensure business intelligence tools are launch-ready and accessible to key stakeholders.

Partnership & Governance

• Establish interim IT-business partnership structures while formal governance models are developed.
• Represent Commercial IT in cross-functional launch team meetings.
• Provide regular status updates on IT readiness, risks, and mitigation plans to senior leadership.
• Contribute to building the long-term Commercial IT partnership and operating model.

Qualifications

Experience

• 8 years of experience in pharmaceutical commercial technology or commercial IT.
• Demonstrated experience supporting or leading a commercial launch in pharma / biotech.
• Hands-on expertise with Veeva CRM and at least one other Veeva platform (Vault, Network, OpenData).
• Experience building or managing a Commercial Data Warehouse in a pharma context.
• Prior engagement in a Business Partner or Business-facing IT leadership role.
• Experience working in a consulting or fractional leadership capacity is strongly preferred.

Technical Skills

• Veeva ecosystem (CRM, Vault, Network, OpenData)
• CRM platforms (Salesforce, Veeva CRM)
• Commercial Data Warehouse architecture and delivery
• Commercial analytics platforms (Tableau, Power BI, or equivalent)
• Master Data Management for HCP/HCO data
• Understanding of pharma commercial data sources (IQVIA, Symphony, claims, etc.)

Core Competencies

• Operates with urgency — able to engage immediately and drive results on compressed timelines.
• Strong business acumen; able to partner credibly with commercial leaders.
• Comfortable working in ambiguity and shaping structure where none exists.
• Excellent stakeholder management and executive communication skills.
• Collaborative mindset with a "divide and conquer" delivery approach.

Preferred Qualifications

• Experience with pre-launch and at-launch CDW / analytics environment build-out.
• Prior work on both branded and unbranded pharmaceutical programs.
• Familiarity with regulatory considerations for commercial data use (OPDP, FTC, state laws).
• Experience designing IT-business partnership or BPIT operating models.
• Therapeutic area experience in specialty, rare disease, or oncology.

Slipstream is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation or identity, national origin, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Slipstream makes hiring decisions based solely on qualifications, merit, and business needs at the time.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described, and may be amended at any time at the sole discretion of the Employer.