What are the responsibilities and job description for the Assistant General Manager (AGM) position at Slick City Action Park?
Now Hiring: Assistant General Manager (AGM)
Location: Slick City Action Park – South Charlotte, NC
Full-Time | Nights, Weekends, and Holidays Required
Reports to: General Manager
About Slick City
Slick City Action Park is the world’s first indoor slide and action sports park designed for all ages. With locations across the U.S., we’re redefining family fun with frictionless slides, air courts, and more. We’re fast-paced, energetic, and always looking for leaders who can deliver Better than Awesome Guest Experiences and support our growing Teams.
About Our Franchise Team
We are a multi-unit Franchise Team who values a fun, caring, and rewarding culture as we quickly expand our regional operations. Our first location is slated to open in late November and we are looking for reliable and growth-minded leaders who can scale with us!
Position Overview
As the Assistant General Manager (AGM), you’ll be overseeing daily operations, team performance, and guest satisfaction. You’ll lead by example, drive results, and ensure our park runs like a well-oiled machine.
Key Responsibilities
- Support all aspects of day-to-day operations including guest services, staff supervision, scheduling, and safety.
- Recruit, train, and motivate Team Members to deliver an outstanding Guest Experience.
- Manage operational KPIs such as revenue, labor, cost controls, and cleanliness standards.
- Resolve Guest issues promptly and professionally to maintain satisfaction and park reputation.
- Maintain full compliance with health and safety regulations by consistently adhering to company policies and upholding brand standards.
- Take ownership in absence of the General Manager.
- Some administrative functions such as ordering and scheduling staff.
What We’re Looking For
- 3 years in a supervisory or management role, ideally in hospitality, attractions, retail, or FECs (family entertainment centers).
- Strong leadership and problem-solving skills with a Guest-first mindset.
- Energetic, hands-on, and thrives in a high-volume, fast-paced environment.
- Excellent communication and team-building abilities.
- Availability to work nights, weekends, and holidays is required.
- P&L Experience preferred
Perks & Benefits
- Salary: $45,000-$50,000
- Bonus: 10% bi-annual bonus potential
- Cell Phone Reimbursement (monthly)
- Free access to the Park for you and discounted rates for family
- Fun, energetic work environment where every day is exciting!
- Opportunities for quick career growth with a rapidly expanding company
Ready to Join the Action?
If you're a natural leader who loves people, developing a high-performing Team, and creating unforgettable experiences, we want to hear from you!
Slick City Action Park is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $45,000 - $50,000