Outside Plant Supervisor - Warren, Washington and Saratoga Counties

Nicholville, NY • Outside Plant

Job Type

• Supports I&R Technicians personnel in their daily assignments.
• Coordinates and interfaces with customer service, dispatch, engineering, accounting, and warehouse personnel.
• Responds to customer inquiries associated with the performance of installations and provides resolution to the customer with feedback to I&R Manager
• Provides quality control feedback to technicians and other department managers as required.
• Analyzes and makes suggested adjustments to daily schedules as needed.
• Completes annual reviews along with the I&R Manager
• Completes all field checks associated with service orders when required.
• Is responsible for making sure all company fleet is kept clean.
• Is responsible for helping the I&R Manager manage the department's budget for annual operating plans.
• Coordinate with I&R Manager for maintenance on fleet.
• May be asked to monitor contract installation in the field.

• The OSP Supervisor will provide support to all the Installation Technicians.
• Assist I&R Manager with scheduling, outage response, and maintenance activities
• Make sure daily assignments, workloads, and departmental training are completed.
• Work with I&R Manager to create and deliver annual reviews and provide coaching and mentoring for direct reports.
• Department Vehicles are the responsibility of the OSP Supervisor
• Must be available to provide departmental advice at all times in case of an emergency or other service disruptive event. This includes weekends and holidays.

• When requested the OSP Supervisor will assist the Field Engineers by monitoring any construction projects, in progress or jobs that have been completed and require further documentation.

• The OSP Supervisor has the authority to schedule employees' daily assignments, allocate resources and create training opportunities for the Installation and Repair Technicians.
• The OSP Supervisor has the authority to investigate customer complaints and make adjustments upon reviewing with the I&R Manager in order to rectify any installation or repair issues.
• The OSP Supervisor has the authority to make decisions in the field to keep production running efficiently and allocate resources as necessary.

• Telecommunication industry-related experience
• Experience working with and managing a team of individuals
• Able to motivate self and others
• Communication skills