What are the responsibilities and job description for the Retention Specialist (Bilingual - Spanish) position at Slice Merchant Services?
Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant.
Slice Merchant Services seeks a quality-focused, self-motivated, team player committed to maintaining customer satisfaction. An ideal candidate is a reliable and driven professional with strong relationship-building skills.
Responsibilities:
- Communicate directly with customers, utilizing strategies to retain the business of existing customers
- Ensure a high level of customer satisfaction through proactive support and active listening
- Address customer concerns and provide solutions
- Responsible for proper pipeline management within CRM tools
- Support customers through inbound/outbound retention efforts for accounts identified as being at risk and high value
- Educate customers on the value of our services
- Lead retention efforts to maintain or increase volume retention across the portfolio
Required Qualifications:
- Minimum five-year customer service and or two years of retention experience
- Results-oriented self-starter with disciplined workflow practices
- Strong problem-solving and decision-making abilities
- Ability to isolate and overcome objections
- Ability to accomplish objectives during challenging customer interactions
- Comfortable managing email, Google Docs, and CRM system
- Empathy and patience
- Strong de-escalation ability