IT Support

This role provides frontline technical support for staff, assists with maintaining IT systems, and performs routine office and administrative tasks. The ideal candidate is customer-service focused, comfortable troubleshooting a variety of technical issues, and able to stay organized in a fast-paced healthcare environment.

Key Responsibilities

IT Support

• Provide first-level help desk support for staff, including troubleshooting hardware, software, network, and printer issues.
• Assist with setup, configuration, and deployment of computers, phones, and peripheral devices.
• Support user account creation, password resets, and access management.
• Document support requests, solutions, and workflows accurately.
• Escalate complex issues to senior IT staff or vendors as needed.

Office & Administrative Tasks

• Assist with data entry for reporting purposes.
• Support staff with basic administrative tasks, such as filing, scanning, scheduling, or preparing simple reports.
• Assist with prior authorization for services in the hospital setting.
• Provide general office support to ensure smooth daily operations.

Minimum Qualifications

• Basic knowledge of computer hardware, operating systems, and common office software (e.g., Microsoft 365).
• Ability to comprehend basic procedures and instructions outlining the various aspects of the medical record systems.
• Ability to prioritize job tasks and work under pressure with time constraints, including the ability to concentrate and listen.
• Ability to handle multiple tasks, prioritize effectively, and maintain confidentiality in a healthcare setting.
• Strong customer service, communication, and problem-solving skills
• Be able to work with minimal to no supervision.
• Must possess the ability to understand and communicate both verbally and in written form in the English language.
• Excellent communication skills.
• Must possess visual and mental attention to position content with accuracy

Preferred Qualifications

• Associate degree in IT or another healthcare-related field preferred.
• Supports the missions of the Sleepy Eye Medical Center.
• Experience in healthcare-related positions preferred but not required
• Experience in a hospital or medical environment is a plus, but not required.

Sleepy Eye Medical Center is seeking a full-time IT Support & Office Operations Technician. 80 hours per two-week pay period. Responsibilities include front-line support of products, PCs, and application support. Provides technical assistance to various departments. Coordinates with Outside IT company for escalated needs.

Excellent customer service skills are required. Competitive wages and benefits are offered. Send the application and resume to Scott Haime, , Director of Business and Employee Relations, or to Rachel Severson, HIM Manager, , or apply here.