Help People Sleep Better and Get Your Nights & Weekends Back!

Medical Device/DME Coordinator | San Carlos, CA

• Onsite | San Carlos, CA (This is not a remote or hybrid role)
• Pay: $25–$30 per hour
• Schedule: Monday–Friday, 8:30 AM–5:00 PM

No nights. No weekends. Real work-life balance.

About SleepQuest

SleepQuest is a rapidly growing national healthcare services company dedicated to helping people breathe—and sleep—better. For over 25 years, we’ve supported patients with sleep-related breathing disorders through a full continuum of care, including home sleep testing (HST), CPAP therapy, and ongoing resupply services.

Our mission is simple but powerful: to restore sleep and dreams for millions of people.

About the Role

As a Medical Device/DME Coordinator, you’ll be a vital part of our Patient Service Center team and one of the friendly faces of SleepQuest. You’ll work directly with patients, both in person and over the phone, guiding them through home sleep testing and therapeutic equipment like CPAP, AutoPAP, and BiLevel devices.

This is a hands-on, patient-focused role where your education, compassion, and attention to detail will truly make a difference in patients’ lives.

What You’ll Do

• Educate patients on Obstructive Sleep Apnea (OSA)

• Guide patients through at-home sleep studies

• Educate patients on CPAP and related equipment (in person and by phone)

• Prepare, dispense, clean, and service Durable Medical Equipment (DME)

• Occasionally review diagnostic studies with patients

• Conduct compliance follow-ups within 90 days and communicate results to MDs and billing

• Maintain accurate patient documentation in medical billing software

• Communicate insurance compliance requirements clearly and compassionately

• Monitor clinical supplies and notify leadership when reordering is needed

• Ensure all paperwork and work orders are completed accurately

• Support additional projects as needed

What We’re Looking For

Required:

• AA degree OR Medical Assistant certification with 2 years of hands-on experience in a medical office

• Willingness to train toward Device Licensee certification (1-year training period)

• Basic knowledge of Obstructive Sleep Apnea (OSA)

• Experience with electronic health record (EHR) systems

• Strong computer skills, including Microsoft Office

• Excellent communication and organizational skills

Preferred (but not required):

• Device Licensee, Polysomnography Technologist, or Respiratory Therapist certification

• Experience with CPAP equipment

• Brightree or similar database experience

• Bilingual skills

Top Perks & Benefits

• 401(k) with company match

• Medical, Dental & Vision Insurance

• FSA

• Employee Assistance Program (EAP)

• Medical Device Licensee Certification (company supported)

If you’re passionate about patient care, enjoy hands-on clinical work, and want a schedule that truly supports your life outside of work, we’d love to hear from you.

Salary : $25 - $30