What are the responsibilities and job description for the Customer Service Representative/Front Desk Receptionist position at Sleep Well, Inc.?
WE’RE HIRING! | Customer Service Representative
Sleep Well, Inc. is looking for a friendly, dependable, and motivated Customer Service Representative to join our team! This position is Monday-Thursday.
We’re looking for someone who genuinely enjoys helping people, can stay organized in a busy environment, and isn’t afraid to pick up the phone and get things done. Our patients rely on us to make the process of getting and maintaining their sleep therapy as easy as possible, so great customer service is a must.
What you’ll be doing:
- Answering incoming phone calls and assisting patients
- Scheduling appointments and helping with general patient needs
- Communicating with physician offices, insurance companies, and other healthcare professionals
- Processing and coordinating patient supply orders
- Updating patient information and documenting communications
- Helping resolve insurance, billing, and order questions
- Working closely with our clinical, intake, billing, and resupply teams
- Providing the kind of customer service that makes patients feel like they’re talking to a person not just another healthcare company
We’d love someone who:
- Has excellent communication and people skills
- Is comfortable speaking with patients by phone
- Is organized and able to multitask
- Pays attention to details
- Is dependable and works well as part of a team
- Can learn new computer programs and processes quickly
- Has a positive attitude and is willing to jump in where needed
Experience in healthcare, medical offices, insurance, DME, or customer service is a plus, but we’re willing to train the right person.
At Sleep Well, we’re a locally owned company with a close knit team. We work hard, help each other out, and take pride in providing our patients with exceptional care.
Pay: $17.00 - $19.00 per hour
Expected hours: 36.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- On-the-job training
- Paid time off
Work Location: In person
Salary : $17 - $19