What are the responsibilities and job description for the Front Desk Agent position at Sleep Inn?
Job Overview
We are seeking a dynamic and welcoming Front Desk Agent to be the first point of contact for our guests, ensuring a memorable and seamless experience from check-in to check-out. This energetic role requires a proactive individual who thrives in a hospitality environment, delivering exceptional guest services while managing administrative tasks efficiently. As a Front Desk Agent, you will embody the spirit of hospitality management by creating a warm atmosphere and providing personalized assistance to all visitors and guests. Your enthusiasm and professionalism will set the tone for their entire stay or visit.
Responsibilities
- Greet guests with a friendly, energetic attitude, and assist with check-in and check-out procedures promptly and accurately
- Manage multi-line phone systems with professionalism, providing information and directing calls efficiently
- Handle guest inquiries, requests, and complaints with patience, empathy, and problem-solving skills to ensure guest satisfaction
- Maintain detailed records of guest reservations, billing, and special requests using hotel management software
- Conduct night audits to reconcile daily transactions, ensuring accuracy in financial reports and guest accounts
- Provide comprehensive guest services including concierge assistance, local recommendations, and resolving issues swiftly
- Uphold phone etiquette standards while managing multiple communication channels to ensure clear and courteous interactions
Qualifications
- Proven experience in hospitality management or hotel management roles, preferably as a front desk agent or in guest services
- Strong customer service skills with a passion for creating positive guest experiences in a resort or hotel setting
- Excellent communication skills, including professional phone etiquette and interpersonal abilities
- Previous experience with night audit procedures is advantageous but not mandatory
- A background in hospitality or hotel experience that demonstrates reliability, attention to detail, and guest relations expertise
Join our team as a Front Desk Agent where your enthusiasm for hospitality management will shine! You’ll play an essential role in delivering exceptional guest experiences while developing your skills in a vibrant, supportive environment. We value energetic professionals committed to elevating every visitor’s stay through outstanding service and genuine care.
Job Type: Part-time
Pay: From $11.50 per hour
Expected hours: 24 per week
Benefits:
- Dental insurance
- Employee discount
- Life insurance
- Vision insurance
Work Location: In person
Salary : $12
