What are the responsibilities and job description for the Guest Service Agent-3rd Shift position at Sleep Inn & Suites?
Job Overview
As a Guest Service Agent, you will be the vibrant face of our hospitality team, ensuring that every guest feels welcomed and valued from the moment they arrive. Your role will be pivotal in creating memorable experiences through exceptional customer service and attention to detail. You'll manage front desk operations, assist with guest inquiries, and contribute to a positive atmosphere that embodies our commitment to outstanding hospitality during our overnight shift from 11pm until 7am.
What you’ll do
- Welcome guests with a warm smile and provide them with all necessary information about their stay.
- Manage front desk operations, including check-in and check-out processes, ensuring accuracy and efficiency.
- Handle guest inquiries and resolve any issues promptly to ensure satisfaction.
- Assist in hotel laundry and complementary breakfast operations.
- Utilize multi-line phone systems to answer calls professionally and direct them appropriately.
- Maintain accurate records of guest services and transactions in our hotel management system.
- Collaborate with housekeeping and maintenance teams to ensure that all guest needs are met seamlessly.
- Foster strong guest relations by anticipating needs and providing personalized service.
Basic qualifications
- Strong customer service skills with a passion for hospitality.
- Proficiency in phone etiquette and experience handling multi-line phone systems.
- Ability to thrive in a fast-paced environment while maintaining attention to detail.
Preferred qualifications
- Previous hotel or resort experience is highly desirable.
- Bilingual or multilingual abilities are a plus, enhancing communication with diverse guests.
- Familiarity with hospitality management software, specifically ChoiceADVANTAGE and Hilton PEP, is desired.
Why you’ll love it here
We believe in creating an environment where our team members can flourish both personally and professionally. Our commitment to your well-being is reflected in the comprehensive benefits we offer, designed to support you at every stage of your journey.
Our benefits include:
- Competitive pay structure that values your contributions.
- Employee discounts on services and amenities within our establishment.
About us
Join our dynamic team where we strive to deliver exceptional experiences that leave lasting impressions on our guests! We are dedicated to fostering a culture of respect, collaboration, and growth, ensuring that every employee feels valued as part of our family. Together, we create an atmosphere where both guests and team members can thrive!
Job Type: Full-time
Pay: $14.00 - $18.00 per hour
Benefits:
- Employee discount
- Paid time off
Work Location: In person
Salary : $14 - $18